Operational Team Lead

hace 1 mes


San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

Bill Gosling Outsourcing is seeking a skilled Operational Team Lead to join their team in Heredia. This role offers a competitive salary of $55,000 per year.

About the Role

The successful candidate will lead and motivate a high-performing team to deliver exceptional results. Key responsibilities include:

  • Delivering Coaching and Constructive Feedback: Providing regular coaching and feedback to employees to improve engagement and performance.
  • Collaborating on Strategies and Process Improvements: Working closely with the team to develop and implement new strategies and process improvements that drive better outcomes.
  • Creating Engaging Team Huddles and Presentations: Designing and delivering engaging team huddles, presentations, and contests to motivate and engage the team.
  • Ensuring Regulatory Compliance and Quality Requirements: Ensuring all employees adhere to regulatory compliance, quality, and CBT requirements.
  • Recruiting, Training, and Onboarding Employees: Assisting in the recruitment, training, and onboarding of new employees as needed.
  • Championing Company Core Values: Promoting and embodying company core values to inspire and motivate employees.

To be successful in this role, you will require a High School Diploma or equivalent and previous experience in an Agent and/or Customer Service role. Strong communication, leadership, and problem-solving skills are essential for this position.



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