Lead Team Manager

hace 2 días


San Francisco, Heredia, Costa Rica Equifax A tiempo completo
Job Title: Lead Team Manager

At Equifax, we are seeking an exceptional Lead Team Manager to join our team. This role offers a unique opportunity to lead a high-performing team of 10-20 agents and drive business success through delivering excellent customer experiences.

About the Role:

  • Manage and monitor team performance, ensuring adherence to Equifax requirements and policies.
  • Develop and implement strategies to improve team productivity and efficiency.
  • Motivate and inspire team members to achieve their full potential.
  • Partner with key stakeholders to identify opportunities for process improvement.

What You'll Need:

  • A High School diploma or equivalent.
  • Excellent English language skills (B2/C1 level).
  • Previous experience in a supervisory or leadership role, preferably in a call center environment.

What Sets You Apart:

  • Experience in training or quality departments.
  • Knowledge of coaching techniques, communication skills, and time management.
  • Familiarity with tools like Spotfire, Genesys, Time Tracker, Workflow, and Tableau.

What We Offer:

  • A competitive salary of approximately $85,000 per year.
  • A comprehensive benefits package, including health insurance, life insurance, and gym facilities.
  • Opportunities for professional growth and development through our online learning platform.

We are an equal opportunities employer and welcome applications from all qualified candidates. Our company culture values diversity, equity, and inclusion. Apply now to take your career to the next level



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