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Business Development Associate
hace 1 semana
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. Our mission is to empower individuals, organizations and economies by providing innovative data analytics solutions.
We are proud to be recognized as one of the 100 Best Companies to work for by Fortune magazine, and we've been named in the 100 World's Most Innovative Companies by Forbes Magazine for the last five years. At Experian, we believe that everyone deserves a fair shot at achieving their financial dreams.
Job DescriptionThe Account Specialist role is a hybrid position that combines sales, account management, and service responsibilities. As an Account Specialist, you will work in a team environment to manage, retain, and drive revenue growth within existing client relationships. You will be the primary client liaison, partnering with various internal departments to deliver exceptional service and support.
- Research and resolve inbound client inquiries
- Enhance existing client relationships by focusing on service needs, research, and special projects
- Provide product training to clients to ensure effective utilization of Experian services
- Identify renewal and upsell opportunities
- Monitor and understand client usage behaviors to identify and address emerging trends
- Responsible for initiating and obtaining required documentation to implement product or service changes related to security, credentialing, data reporting, and legislative requirements
To succeed in this role, you will need:
- 2+ years of previous customer-facing and sales experience
- High school Diploma required
- Excellent interpersonal and professional communication skills, both verbal and written (English & Spanish)
- A fast learner with the ability to learn new information about solutions and sales processes
- A self-starter with drive to learn independently and in a structured environment
- Comfortable operating within a teamed service and selling approach with energy and sense of ownership
- A competitive nature and coachability
- Good customer service and follow-up skills
- Good attention to detail and strong organizational skills
- Good knowledge of consumer credit reporting marketplace and willingness to learn more
