Employer Services Representative
hace 6 días
About Experian
We are a global information services company that helps businesses and individuals make informed decisions by providing valuable insights and tools.
Our vision is to create a better tomorrow by enabling business growth and opportunity, while protecting people's identities and interests.
The Role
We are seeking an experienced Customer Service Representative to join our team in Costa Rica. As the ideal candidate, you will have at least 2 years of experience in customer support roles, with a strong understanding of customer service principles and practices.
Key Responsibilities
Handle and resolve user questions in a timely and professional manner, following stringent data security policies.
Deal directly with users to obtain and evaluate all relevant information to handle and resolve user inquiries.
Process verification requests and forms and direct requests and unresolved issues to the designated resource.
Requirements
A high school diploma, general education degree or equivalent is required, as well as at least 2 years of experience in customer support roles. Experience in HR would be beneficial.
Knowledge of customer service principles and practices, as well as relevant computer applications and basic web functions, is essential.
Benefits
This is a permanent home-based role in Costa Rica, with no visa sponsorship or relocation available. Our benefits include medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
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