Phone Support Representative

hace 1 día


San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

We are seeking a highly skilled Phone Support Representative to join our Sgf Global team. In this role, you will be responsible for providing exceptional customer service through phone interaction, including responding to orders, general customer inquiries, and resolving customer complaints.

Responsibilities:
  1. Answer phones and respond to customer requests in a professional and courteous manner
  2. Sell products and services to customers over the phone
  3. Provide customers with product and service information
  4. Upsell products and services to increase revenue
  5. Transfer customer calls to appropriate staff members as needed
  6. Identify, research, and resolve customer issues using computer systems

You will also be responsible for following up on customer inquiries that were not immediately resolved and completing call logs and reports for quality control purposes.



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