Experian EDQ Technical Support Professional

hace 7 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo
Key Responsibilities
  • Provide remote technical support to Experian EDQ clients using software tools and technologies.
  • Collaborate with internal teams to resolve complex technical issues and escalate when necessary.
  • Document interactions with customers, including troubleshooting steps, solutions provided, current action owner, and follow-up plans, in a clear and concise manner.
  • Assist in the creation and maintenance of knowledge base articles through the Knowledge Centered Service methodology.
  • Stay informed about product updates, new features, and industry trends related to data quality management and API technologies.


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