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Data Quality Specialist
hace 1 semana
Job Overview
Experian Data Quality (EDQ) is a fast-growing, entrepreneurial organization focused on providing data quality management tools and services to help clients effectively manage their data. As a Data Quality Specialist, you will be part of a dynamic team that empowers our clients to unlock the power of their data.
Your Role
You will provide remote software technical support for Experian EDQ clients, utilizing our data cleansing, validation enrichment, and profiling solutions. Your expertise will be essential in collaborating with internal teams to resolve complex technical issues and escalating when necessary. You will document interactions with clients, including troubleshooting steps, solutions provided, current action owners, and follow-up plans, in a clear and concise manner. Additionally, you will assist in creating and maintaining knowledge base articles through the Knowledge Centered Service methodology.
Requirements
- 1-3 years of experience in desktop support, help-desk, or IT-related support
- Bachelor's degree or equivalent experience desired
- Proficient in Windows Server/Linux environment, CLI, basic networking concepts, remote desktop technologies, Salesforce or similar ticketing systems, and English language level B2
- Strong communication and interpersonal skills, analytical and problem-solving skills, and ability to organize and manage multiple tasks and priorities
- Able to work non-standard business hours as required and communicate clearly and concisely, both orally and in writing
- API knowledge preferred and passion for the Data Quality world
About Us
Experian is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and believe everyone can succeed at Experian, bringing their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
