Investigation Execution Specialist
hace 4 semanas
Amazon Support Services Costa Rica Srl is seeking a highly analytical and detail-oriented Investigation Execution Specialist to join our Vendor Chargeback Dispute Management team in Costa Rica.
The selected candidate will be responsible for executing end-to-end processes and tools related to daily investigation tasks, analyzing and investigating vendor chargeback disputes, and ensuring that these have been responded and processed correctly.
The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work in a fast-paced environment. Additionally, the candidate should have a bachelor's degree in a relevant field and at least 2 years of experience in corporate customer service, back-office, or contact center corporate environments.
Key responsibilities include:
- Executing end-to-end processes and tools related to daily investigation tasks
- Analysis and investigation of vendor chargeback disputes
- Ensuring that these have been responded and processed correctly
- Seeking to improve internal processes to reduce and optimize the flow of chargebacks
- Participating in the process of education for our vendors
- Identifying issues and proactively seeking solutions
- Actively looking for areas of opportunity for improvement of SOPs (Standard Operation Procedures) and internal documentation
This is a full-time, permanent position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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Investigation Execution Specialist
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San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob Summary: We are seeking a highly analytical and detail-oriented Investigation Execution Specialist to join our team in Costa Rica.About the Role: As an Investigation Execution Specialist, you will be responsible for analyzing and investigating vendor chargeback disputes, ensuring they have been responded to and processed correctly, and seeking to improve...
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San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAmazon Support Services Costa Rica Srl is seeking a highly analytical and detail-oriented Investigation Execution Specialist to join our team in Costa Rica. As a key member of our Vendor Chargeback Dispute Management team, you will be responsible for investigating and resolving vendor chargeback disputes in a timely and efficient manner.Key...
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