Investigation Execution Specialist

hace 1 día


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

Job Summary: We are seeking a highly analytical and detail-oriented Investigation Execution Specialist to join our team in Costa Rica.



About the Role: As an Investigation Execution Specialist, you will be responsible for analyzing and investigating vendor chargeback disputes, ensuring they have been responded to and processed correctly, and seeking to improve internal processes to reduce the flow of chargebacks.



Key Responsibilities:




  • Occasionally meet with Amazon vendors, stakeholders, and customers via remote meetings and/or calls.
  • Execute end-to-end processes and tools related to daily investigation tasks.
  • Analysis and investigation of vendor chargeback disputes.
  • Ensure that these have been responded and processed correctly.
  • Seek to improve internal processes to reduce and optimize the flow of chargebacks.
  • Participate in the process of education for our vendors.
  • Identify issues and proactively seek solutions.
  • Actively look for areas of opportunity for improvement of SOPs (Standard Operation Procedures) and internal documentation.


About the Team: Our team in Costa Rica currently supports two main programs: Vendor Chargeback Dispute Management (VCDM) and Vendor Engagement (VE). We provide support in multiple languages, including Portuguese, Italian, French, German, and Mandarin.



Requirements:




  • High School diploma.
  • 6+ months of working experience in corporate customer service, back-office, or contact center corporate environments.
  • B2 English proficiency.
  • B2 French proficiency.


Preferred Qualifications:




  • University bachelor's degree in process or any field.
  • Working experience in peer coaching, mentoring, and/or training.


What We Offer:



We are currently offering 2 production schedules for this role:



1. Monday to Friday from 6:00am to 3:00pm.



2. Wednesday to Saturday 6:00am to 5:00pm (4x10)



Option to choose schedule is subject to availability on the date offer is extended to successful candidate. Night and "graveyard" shifts are not available at this time.



Work Environment: This is a full-time, permanent, back-office position based in Costa Rica. The selected candidate will be required to work from our SJO19 building in the America Free Zone (AFZ), Cariari, Heredia, in a hybrid-model, attending two days to the office and rest of the days from home.



Language: English is the primary language of communication, with B2 proficiency required.



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