Research Specialist

hace 5 días


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo
About the Role

We are seeking a highly skilled Research Specialist to join our International Seller Growth organization at Amazon Support Services Costa Rica SRL - B20. As a key member of our team, you will work closely with User Experience, Product Management, Engineering, and other product and business teams to drive growth and innovation.

Key Responsibilities
  • Design and lead participatory design workshops to gather and synthesize customer data, behaviors, motivations, and preferences.
  • Develop and execute comprehensive research roadmaps to inform product and UX design decisions.
  • Analyze human performance, behavioral, and interaction/usage data to test product and UX design hypotheses and derive recommendations.
  • Create deep understanding and empathy for our Selling Partners across diverse audiences.
Requirements
  • 3+ years of experience leading User Research projects with demonstrated impact.
  • Portfolio demonstrating past work experience and deliverables.
  • 3+ years of experience managing all stages of research design, including study design, test creation, recruiting, moderation, analysis, and reporting.
  • Experience with research methods including field research, usability and human factors evaluation, concept evaluation techniques, formative research, and statistical methods.
Preferred Qualifications
  • BS or MS in Human Factors, Human-Computer Interaction, Cognitive Engineering, or similar.
  • Excellent communication, presentation, interpersonal, and analytical skills.
  • Experience in a highly agile/scrum environment.
  • Ability to work in a startup environment.

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