Knowledge Management Specialist

hace 1 mes


San José, San José, Costa Rica Boston Consulting Group A tiempo completo
ROLE SUMMARY

We are seeking a highly skilled Knowledge Management Specialist to join our team at Boston Consulting Group. As a key member of our Enterprise & Knowledge (E&K) team, you will play a critical role in improving our knowledge base and delivering exceptional customer service to our teams.

Your primary focus will be on general knowledge curation activities, including identifying, extracting, and sanitizing meaningful content across various document repositories. You will work closely with senior team members to contribute to multiple activities and initiatives, providing exceptional customer service to Topic, Case, and Practice Areas teams.

You will thrive in a fast-paced, deadline-oriented environment that is customer-focused and collaborative. Your excellent problem-solving skills, ability to work independently, and strong communication skills will enable you to build a loyal customer base for the overall E&K team.

KEY RESPONSIBILITIES
  • Conduct knowledge curation activities, including identifying, extracting, and sanitizing meaningful content across various document repositories.
  • Work closely with senior team members to contribute to multiple activities and initiatives, providing exceptional customer service to Topic, Case, and Practice Areas teams.
  • Develop and maintain a deep understanding of Knowledge Management (KM) concepts and best practices.
  • Collaborate with the Content Manager to identify knowledge gaps and develop targeted content curation strategies.
  • Ensure high-quality content is delivered to the broader BCG community, meeting the highest standards of confidentiality and accuracy.
  • Translate documents in Portuguese, Spanish, and English, ensuring accurate and meaningful content.
  • Develop and maintain strong relationships with assigned Practice Areas, providing specific services and support.
  • Participate in cross-team projects, fostering collaboration and innovation to improve processes and projects.
REQUIREMENTS
  • Bachelor's degree in business, social sciences, or a related field.
  • 2-4 years of general knowledge/content management and/or research experience.
  • Fluency in Portuguese, Spanish, and English is required.
  • Excellent business writing skills and outstanding interpersonal and communication skills.
  • Intermediate to advanced knowledge of MS PowerPoint and Excel.
ADDITIONAL INFORMATION

The Enterprise & Knowledge (E&K) team is a diverse and cross-functional team of specialists, project managers, and change agents who provide BCG with seamless access to a fully integrated knowledge ecosystem and a portfolio of digital collaboration tools.

We rely on team members with a diversity of talents, skills, and experiences to keep BCG in the know. If you are a motivated and detail-oriented individual with a passion for knowledge management, we encourage you to apply for this exciting opportunity.



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