Data Support Specialist
hace 2 semanas
At Experian, we are seeking a talented Data Support Specialist to join our team. This role is responsible for managing customer support tickets related to targeting support desk requests.
Key Responsibilities:
- Assess customer needs and communicate with internal teams to complete the needed requests and close tickets in a timely fashion with satisfactory resolutions.
- Manage tickets from inception to resolution, foresee challenges, clarify customer needs, and provide status updates.
- Collaborate directly with other internal groups to successfully resolve the ticket to the client's satisfaction.
- Set up, configure, execute, and monitor assigned tickets for accuracy and completeness.
Requirements:
- Minimum 2 years' experience in Marketing or Agency preferred.
- Technical Bachelor's degree or Marketing degree in progress or complete.
- Strong PC skills in MS Office.
- Experience in Smart Automation Technologies (RPA, RDA, Chatbot, Power Apps, etc.) Preferred
Estimated Salary: $45,000 - $60,000 per year based on location and experience.
Benefits:
- Medical, life and dental insurance.
- Asociacion Solidarista.
- International Share Save Plan.
- Flex Work/Work from home.
- Paid time off.
- Annual Performance Bonus.
- Education Reimbursement.
- Family Bonding.
- Bereavement Leave.
- Referral Program.
About Us: Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.
Culture at Experian: Our uniqueness is that we truly value yours. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering...
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