Data-Driven Healthcare Support Specialist

hace 2 semanas

San Francisco, Heredia, Costa Rica Experian A tiempo completo
Experian Career Opportunity

We are seeking a highly skilled Data-Driven Healthcare Support Specialist to join our team. As a key member of our customer support team, you will play a crucial role in providing exceptional support to our clients and customers.

About the Role:

The Data-Driven Healthcare Support Specialist will be responsible for troubleshooting product and technical issues, managing client-related issues, and maintaining proficient knowledge of all product and service changes. You will also be expected to monitor system status, initiate proactive customer communications, and escalate complex issues to technical and product resources.

Responsibilities:

  • Troubleshoot product and technical issues
  • Determine severity and scope analysis of issues, inquiries, and requests
  • Manage all client-related issues into Client Relationship Management tool (CRM) - Salesforce
  • Manage customer and user configurations
  • Educate and empower customers to maximize utilization of products, tools, and services
  • Maintain proficient knowledge of all product and service changes
  • Monitor system status
  • Initiate proactive customer communications
  • Escalate complex issues to technical and product resources with the appropriate information to resolve the customer's inquiry
  • Document solutions that can be reused internally and externally

Qualifications:

  • Bachelor's degree (preferred)
  • Minimum of 2 years' experience in customer support/technical support and/or healthcare IT industry (preferred)
  • Strong prioritization and planning skills
  • Excellent communication skills and ability to speak clearly with technical as well as non-technical clients
  • Emotional intelligence and empathetic propensity to read between the lines and understand what the customer is saying, and what they mean
  • Ability to remain calm and even keeled with frustrated customers
  • Flexibility to manage unforeseen situations outside of the agent's control
  • Patient to handle repetitive customer support issues
  • Organization skills necessary to prioritize and differentiate important tasks from urgent ones
  • Displays outstanding customer service attitude
  • Positive disposition that allows the agent to remain upbeat for the sake of the customer's overall impression regardless of the situation
  • Builds relationships: engage and establish trust/credibility with key stakeholders across all levels of the customer organization
  • Exhibits highly analytical, intensive research, and reconciliation skills

About Experian:

Experian is a global information services company that unlocks the power of data to create more opportunities for consumers, businesses, and society. We are passionate about using data-driven insights to simplify healthcare for all and make the healthcare system work better for us as consumers and for those who work in healthcare.

What We Offer:

  • $65,000 per year
  • A competitive benefits package, including medical, life, and dental insurance
  • A flexible work environment with options for remote work
  • Opportunities for professional growth and development
  • A positive and inclusive work culture

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application. We look forward to hearing from you

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