Pre-Departure Support Specialist

hace 4 semanas


San José, San José, Costa Rica The Moorings A tiempo completo

About Us

The Moorings and SunSail are part of Travelopia, a leading specialist travel group. We offer unique travel experiences, including adventure travel, safaris, and yacht charter holidays.

What You Will Be Doing

As a Pre-Departure Support Agent, you will play a crucial role in providing exceptional service to our customers. Your responsibilities will include handling inbound calls, addressing customer inquiries, and providing assistance with post-sales activities.

Key Responsibilities

  • Manage incoming pre-departure calls from customers, addressing their queries and providing assistance.
  • Assist post-sales calls and inquiries, troubleshooting and guiding customers on any paperwork queries or issues.
  • Offer suggestions and recommendations on itineraries to enhance customers' holiday experiences.
  • Conduct outbound concierge calls to communicate pre-departure information and ensure customer satisfaction.
  • Upsell ancillaries to customers to enhance their holiday experience and generate additional revenue.
  • Engage with customers via post-sales live chat to address inquiries and provide assistance.
  • Maintain flexibility to assist colleagues in the aftersales department and cross-train when required.
  • Stay updated on travel products, trends, protocols, and service updates to provide informed assistance to customers.
  • Attend relevant training sessions with product and system suppliers to ensure adherence to best practices.
  • Produce and maintain daily, weekly, and monthly reports to track performance and identify areas for improvement.

What We Are Looking For

We are seeking an individual with excellent communication skills, the ability to work under pressure, and a proactive approach to problem-solving. Experience with CRM systems, particularly HubSpot, is considered a plus.

Working With Us

The Moorings and SunSail operate globally, offering a diverse range of holiday experiences. We pride ourselves on providing exceptional service and unique experiences for our customers.

What We Offer

We offer a competitive salary, various employee discounts, and career progression opportunities.



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