Pre-Departure Holiday Support Specialist
hace 1 mes
About Our Company
The Moorings and Sunsail, part of Travelopia, a leading specialist travel group, offer unique holiday experiences worldwide. From sailing to private jet expeditions, we provide unforgettable adventures that last a lifetime.
Your Role
We are seeking an exceptional Pre-Departure Holiday Support Specialist to deliver a premium level of service to our customers. Your extensive knowledge, organizational skills, and experience will be crucial in ensuring an outstanding customer experience.
Key Responsibilities:
- Handle incoming pre-departure calls, addressing customer queries and concerns.
- Assist post-sales calls and inquiries, troubleshooting issues and guiding customers on paperwork.
- Offer personalized recommendations on itineraries to enhance customers' holiday experiences.
- Conduct outbound concierge calls to communicate pre-departure information and ensure customer satisfaction.
- Collect outstanding final payments and follow up on missing paperwork.
- Upsell ancillaries to generate additional revenue and enhance customer experiences.
- Maintain flexibility to assist colleagues in aftersales and cross-train when required.
- Stay updated on travel products, trends, protocols, and service updates.
- Attend training sessions with product and system suppliers to adhere to best practices.
- Produce daily, weekly, and monthly reports to track performance and identify areas for improvement.
What We Are Looking For
We seek an individual with excellent communication skills, able to build strong relationships and work under pressure. Experience with CRM systems, specifically HubSpot, is a plus. You should also have experience with inbound and outbound calls, and the ability to work effectively in a global environment.
Our Offer
We offer a competitive estimated salary of $45,000 per year, various employee discounts, and career progression opportunities. We prioritize diversity, equity, and inclusion, creating an environment where everyone can thrive.
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