Cloud Services Advocate

hace 4 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

About the Role


We are seeking a Technical Account Manager to join our team at Amazon Support Services Costa Rica SRL. As a Technical Account Manager, you will be responsible for providing support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.



Key Responsibilities



  • Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
  • Complete analysis and present periodic reviews of operational performance to customers.
  • Ensure AWS environments remain operationally healthy while reducing cost and complexity.
  • Foster trusting relationships with customers, understanding their business needs and technical challenges.
  • Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management.


About the Team


AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers including public sector.



BASIC QUALIFICATIONS



  • 2+ years of hands-on experience with operational parameters and troubleshooting for one of the following: Infrastructure/ Systems Administration / Networking / DevOps / Compute / Storage / Database / Big Data and Analytics / Application-level services / Serverless / Applications Development in a distributed systems environment
  • Bachelor's Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience or 4+ years
  • Able to communicate effectively in English within technical and business settings
  • Portuguese language proficiency (written and spoken)


PREFERRED QUALIFICATIONS



  • Experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, IP Networking, IT Security, BigData/Hadoop/Spark, Operations Management, Service Oriented Architecture
  • External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences
  • Experience in a 24x7 operational services or support environment
  • Experience with AWS services and/or other offerings


About AWS


Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.



Salary Information


The estimated annual salary for this position is $120,000 - $180,000, depending on location and experience.



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