Customer Service Manager

hace 4 días


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

About Us:

Bill Gosling Outsourcing provides a career opportunity in Customer Service with various shifts and full-time hours in our state-of-the-art call center. We have offices across the globe, including Newmarket, Ontario; London, Ontario; Montreal, Quebec; USA (Richmond, Virginia); Manila, Philippines; San Jose, Costa Rica; and Glasgow, UK.

Job Responsibilities:

  • Oversee a team to optimize performance levels and achieve targets.
  • Offer guidance and support to team members through coaching and leadership.
  • Assist in creating and facilitating team huddles, presentations, and team contests.
  • Ensure all employees adhere to Regulatory Compliance, Quality, and CBT requirements.

Education and Experience:

  • Minimum High School Diploma or equivalent (for North America).
  • Minimum 2 years post-secondary or equivalent (for the Philippines).
  • No minimum requirement (for Costa Rica and the United Kingdom).

Benefits:

  • A fun, diverse, and engaging workplace.
  • Personal and professional growth opportunities.


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