Customer Service Manager
hace 4 días
About Us:
Bill Gosling Outsourcing provides a career opportunity in Customer Service with various shifts and full-time hours in our state-of-the-art call center. We have offices across the globe, including Newmarket, Ontario; London, Ontario; Montreal, Quebec; USA (Richmond, Virginia); Manila, Philippines; San Jose, Costa Rica; and Glasgow, UK.
Job Responsibilities:
- Oversee a team to optimize performance levels and achieve targets.
- Offer guidance and support to team members through coaching and leadership.
- Assist in creating and facilitating team huddles, presentations, and team contests.
- Ensure all employees adhere to Regulatory Compliance, Quality, and CBT requirements.
Education and Experience:
- Minimum High School Diploma or equivalent (for North America).
- Minimum 2 years post-secondary or equivalent (for the Philippines).
- No minimum requirement (for Costa Rica and the United Kingdom).
Benefits:
- A fun, diverse, and engaging workplace.
- Personal and professional growth opportunities.
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