Customer Service Manager

hace 2 días


San José, San José, Costa Rica Experian A tiempo completo

We are seeking a highly motivated and experienced Customer Service Manager to join our Data & Enablement team at Experian Employer Services (EES). As a D&E Support Supervisor, you will play a key role in overseeing a growing team of data empowerment professionals and assisting with client onboarding activities, account provisioning duties, and other data management initiatives in support of various EES service offerings.

The ideal candidate will have 5+ years of experience in an advanced client service environment with emphasis on managing intake request queues, client onboarding tasks, account registration activities, data quality initiatives, and ongoing data management or equivalent. A strong background in leadership and problem-solving, combined with excellent communication and interpersonal skills, is essential.

The successful candidate will be responsible for:

  • Developing and implementing strategies to improve team performance and efficiency.
  • Providing coaching and guidance to team members to enhance their skills and knowledge.
  • Collaborating with internal EES teams to manage support duties that empower EES service offerings.
  • Identifying and escalating complex cases related to client data setup, credentialing, agency registration, account maintenance, data issues, file research, and online portal access requests.

We offer a dynamic and supportive work environment, with opportunities for career growth and development. Our benefits package includes medical, life, and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.



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