Customer Service Manager
hace 2 días
We are seeking a highly motivated and experienced Customer Service Manager to join our Data & Enablement team at Experian Employer Services (EES). As a D&E Support Supervisor, you will play a key role in overseeing a growing team of data empowerment professionals and assisting with client onboarding activities, account provisioning duties, and other data management initiatives in support of various EES service offerings.
The ideal candidate will have 5+ years of experience in an advanced client service environment with emphasis on managing intake request queues, client onboarding tasks, account registration activities, data quality initiatives, and ongoing data management or equivalent. A strong background in leadership and problem-solving, combined with excellent communication and interpersonal skills, is essential.
The successful candidate will be responsible for:
- Developing and implementing strategies to improve team performance and efficiency.
- Providing coaching and guidance to team members to enhance their skills and knowledge.
- Collaborating with internal EES teams to manage support duties that empower EES service offerings.
- Identifying and escalating complex cases related to client data setup, credentialing, agency registration, account maintenance, data issues, file research, and online portal access requests.
We offer a dynamic and supportive work environment, with opportunities for career growth and development. Our benefits package includes medical, life, and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
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Customer Service Process Manager
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the RoleThis is an exciting opportunity to join our dynamic team as a Customer Service Process Manager. In this role, you will be responsible for managing a team of customer service representatives and contributing to the development and implementation of process improvements.Key Responsibilities:Lead and develop a team of 15-25 associates, responsible...
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Customer Service Operations Manager
hace 4 días
San José, San José, Costa Rica Crg Solutions A tiempo completoWe are seeking a seasoned leader to join our team at Crg Solutions as a Customer Service Operations Manager. This role will focus on driving collaboration and communications between end customers and Cisco stakeholders, ensuring they receive premium-level service.**Requirements:**Fluent in English4+ years leading remote or diverse technical teams in the...
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US Customer Service Manager Position
hace 2 días
San José, San José, Costa Rica Emerson A tiempo completoAbout the RoleWe are looking for a dedicated and results-driven Customer Service Manager to lead our CR team and ensure exceptional customer experience. The successful candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer support.Key AccountabilitiesLead and motivate the CR team to...
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Customer Service Liaison
hace 6 días
San José, San José, Costa Rica United Parcel Service A tiempo completo**United Parcel Service: Delivering Exceptional Customer Experiences**We are a dynamic organization committed to driving innovation and excellence in the logistics industry.Our team is seeking an exceptional individual with strong communication skills and attention to detail to join our ranks as a customer service representative. In this role, you will...
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Customer Service Delivery Manager
hace 6 días
San José, San José, Costa Rica Convera A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Delivery Manager to join our team at Convera. As a key member of our organization, you will play a vital role in ensuring exceptional customer service delivery and driving business growth.Key ResponsibilitiesLead by example in promoting client-centricity and embed this ethos across the team,...
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Customer Service Team Lead
hace 3 días
San José, San José, Costa Rica Wns Global Services A tiempo completoCompany OverviewAt WNS Global Services, we strive to enable our clients to outperform with our passion for service and innovation. Our mission is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence. We promise our employees to experience role clarity, coaching and mentoring, professional development and...
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Service Delivery Team Manager
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoService Delivery Team ManagerWe are seeking a highly experienced and motivated Service Delivery Team Manager to join our Amzn Support Srvcs Costa Rica team. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and contributing to the development and implementation of process improvements.Key...
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Customer Service Associate
hace 15 horas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout Amazon Support Services Costa Rica SrlAt Amazon, we are committed to providing our customers with an exceptional experience. Our Shipping & Delivery Support team plays a critical role in ensuring the smooth functioning of our logistics transportation and timely delivery of freight.We are seeking a highly motivated and customer-focused individual to...
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Customer Service Property Manager
hace 3 días
San José, San José, Costa Rica Betterwho A tiempo completoBetterwho is seeking a dedicated leasing specialist to join our team. As a key member of our property management team, you will be responsible for handling all incoming calls and ensuring excellent customer satisfaction.The ideal candidate will possess exceptional customer service skills, strong communication abilities, and a high level of organization.Key...
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Customer Service Order Coordinator
hace 11 horas
San José, San José, Costa Rica Emerson A tiempo completo**Job Overview:**We are looking for a skilled Order Manager I to join our team at Emerson. In this role, you will be responsible for managing customer orders from receipt to shipment, ensuring accuracy and compliance with company procedures.**Key Responsibilities:**Manage customer orders from receipt to shipment.Verify order information against company...
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Customer Service Manager
hace 6 días
San José, San José, Costa Rica Cmacgm A tiempo completoThe CMA CGM Group is a global leader in shipping and logistics, serving more than 420 ports around the world on five continents. As a pioneer in alternative fuels, our goal is to become Net Zero Carbon by 2050.We are committed to delivering exceptional customer experiences through innovative solutions. Our team of experts works closely with clients and...
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Customer Service Manager
hace 11 horas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoAbout Us:Bill Gosling Outsourcing provides a career opportunity in Customer Service with various shifts and full-time hours in our state-of-the-art call center. We have offices across the globe, including Newmarket, Ontario; London, Ontario; Montreal, Quebec; USA (Richmond, Virginia); Manila, Philippines; San Jose, Costa Rica; and Glasgow, UK.Job...
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IT Service Manager
hace 6 días
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBilling Outsourcing is dedicated to supporting the career development of our people.We provide modern facilities and a collaborative team environment where individuals can grow professionally.If you are interested in growing with us, we invite you to explore this opportunity further.Job OverviewWe are currently seeking an IT Service Manager to join our...
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Customer Operations Manager
hace 2 semanas
San José, San José, Costa Rica Cloudera A tiempo completoJob Description:Cloudera delivers a hybrid data cloud for any data, anywhere, from the Edge to AI.If you are passionate about creating an environment where our customers and employees are supported to do their best job, we want you on our teamCloudera is looking for a flexible, customer-oriented, collaborative, and empathetic Technical Support Manager to...
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IT Service Manager
hace 6 días
San José, San José, Costa Rica Emerson A tiempo completoJob OverviewAt Emerson, we are seeking a highly skilled IT Service Manager to lead our DEN environment. As the single point of contact for this critical service, you will be responsible for maintaining a Service Roadmap to ensure all components remain current and supported.Main ResponsibilitiesMaintain a Service Roadmap to ensure all service components...
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Customer Service Ambassador
hace 6 días
San José, San José, Costa Rica Percona A tiempo completoAt Percona, we're seeking a talented Customer Service Ambassador to join our team. As the first point of contact for customers, you'll be responsible for delivering exceptional service and support.We're looking for someone with strong communication skills, attention to detail, and a positive attitude. You'll work closely with internal teams to resolve...
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Customer Service Representative
hace 3 semanas
San José, San José, Costa Rica Costa Rica's Call Center A tiempo completoJoin Our Team Costa Rica's Call Center is hiring Customer Service AgentsAre you passionate about customer service? Do you thrive in a supportive team environment? We're looking for enthusiastic individuals to join our customer service team at Costa Rica's Call CenterRequirements:• Previous experience in customer service or a call center (preferred).•...
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Customer Service Representative
hace 2 semanas
San José, San José, Costa Rica Costa Rica's Call Center A tiempo completoJoin Our Team Work From Home with Costa Rica's Call Center – Now Hiring Customer Service AgentsAre you passionate about customer service? Do you thrive in a supportive team environment? We're looking for enthusiastic individuals to join our customer service team at Costa Rica's Call Center.Requirements:• Previous experience in customer service or a call...
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Customer Service Representative
hace 7 días
San José, San José, Costa Rica Costa Rica's Call Center A tiempo completoJoin Our Team Costa Rica's Call Center is hiring Customer Service AgentsAre you passionate about customer service? Do you thrive in a supportive team environment? We're looking for enthusiastic individuals to join our customer service team at Costa Rica's Call CenterRequirements:• Previous experience in customer service or a call center (preferred).•...
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Senior Team Leader, Customer Service
hace 2 semanas
San José, San José, Costa Rica Arxada A tiempo completoSenior Team Leader, Customer ServiceArxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products.Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable.We are...