Customer Service Manager
hace 6 días
The CMA CGM Group is a global leader in shipping and logistics, serving more than 420 ports around the world on five continents. As a pioneer in alternative fuels, our goal is to become Net Zero Carbon by 2050.
We are committed to delivering exceptional customer experiences through innovative solutions. Our team of experts works closely with clients and agencies to implement standardized processes and procedures, ensuring seamless account management.
Key responsibilities include:
- Defining processes and e-services for account management
- SUPPORTING CUSTOMERS AND AGENCIES IN IMPLEMENTING STANDARD OPERATING PROCEDURES (SOP's)
- Gathering intelligence on customers to define group expectations
- Managing negotiations and tender filling
- Performing space management negotiations
- Conducting daily and weekly meetings with internal and external customers
- Reviewing finance macro statements of accounts
- Providing training and resources for team members to perform duties effectively
- FOLLOWING UP ON TEAM PERFORMANCE AND KEY PERFORMANCE INDICATORS (KPI)
- Guiding team towards customer excellence and personal development
- Working on regional and personal development projects assigned by management
- Promoting CMA CGM products and services such as VAS, CEVA, Intermodal, and e-Biz
Requirements:
- A minimum of 3 years of experience in a supply chain environment or shipping (ideal)
- Excellent customer service skills
- Bilingualism in English and Spanish is mandatory
- Excellent organizational and multitasking skills
- Strong time management and teamwork abilities
- Dependability and adaptability in a fast-paced environment
- Ability to troubleshoot and offer solutions
- Openness to personal growth and development
Please note that familiarity with the CMA CGM Corporate Internal Mobility guidelines is essential.
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