Client Success Strategist

hace 6 días


San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo
Role Overview:

The Customer Success Manager serves as a vital advocate for our clients, managing a designated portfolio to ensure they achieve their desired business outcomes. This position focuses on enhancing the adoption and utilization of ServiceNow products through strategic guidance and support.

Key Responsibilities:
  • Manage customer engagement and outcomes for your assigned clients, gaining a deep understanding of their unique needs and challenges.
  • Ensure clients maintain technical health and are utilizing the latest version of our products.
  • Identify opportunities to assist clients through the application of Success Plays within the Success Platform.
  • Promote and share ServiceNow's customer success stories and methodologies.
  • Maximize the value clients derive from their ServiceNow investments and ensure effective use of their licenses.
  • Collaborate with internal ServiceNow teams to enhance product adoption and expand usage.
  • Quickly resolve any escalated client issues by leveraging resources across the organization.
Qualifications:

To excel in this role, candidates should possess:

  • A minimum of 5 years of experience in customer professional services or related business support roles.
  • The ability to deliver independent and comprehensive services.
  • Experience in problem-solving through analytical approaches.
  • A proven track record of collaborative work.
  • ServiceNow certifications or accreditations are advantageous.

ServiceNow is committed to equal employment opportunities. All qualified applicants will be considered for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

We prioritize flexibility and trust in our distributed work environment. For those requiring accommodations during the application process, alternative methods for applying are available.

Employment is contingent upon obtaining any necessary export licenses or approvals as required by the U.S. Government.



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