Customer Success Manager

hace 2 meses

San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completo

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired CompaniesTM.

Learn more on Life at Now blog ) and hear from our employees ) about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role:

The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

  • Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
  • Ensure customers are technically healthy and on the most recent version of our product
  • Identify criteria for assisting your customers by using Success Plays in the Success Platform
  • Promote ServiceNow customer success stories and processes
  • Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
  • Work with ServiceNow teams to improve product adoption and increased footprint
  • Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem

To be successful in this role you have:

  • 5+ years of experience providing customer professional services or related business support
  • Ability to provide independent comprehensive services
  • Experience resolving issues through analysis
  • Experience in working collaboratively
  • ServiceNow accreditations or certifications a plus

FD21

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here ) to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here ) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site ) .

From Fortune Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.


  • Customer Success Manager

    hace 3 días

    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    About the RoleThis is a senior leadership position within the Customer Success organization at ServiceNow. The Customer Success Team Manager will be responsible for guiding and empowering a team of Customer Success Managers (CSMs) to deliver exceptional value to clients, ensuring product adoption, customer satisfaction, retention, and growth.Key...

  • Customer Success Team Leader

    hace 6 días

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Position Overview:This managerial position reports to the Senior Director of Customer Success within the Impact Guided division. The Impact Guided initiative is designed to accelerate value by integrating predictive technology with human expertise, facilitating swift adoption of ServiceNow solutions, enhancing platform health, and enabling customers to...

  • Mgr, Customer Success Management

    hace 4 semanas

    San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completo

    It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly...

  • Director of Customer Success Operations

    hace 6 días

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Position Overview:This managerial position is under the guidance of the AMS, Sr. Director of Customer Success and is integral to the Impact Guided division. Impact Guided is a value-enhancing initiative that merges predictive technology with human insight to assist clients in swiftly adopting ServiceNow solutions, optimizing platform performance, and...

  • Director of Customer Success Operations

    hace 6 días

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Position OverviewThis managerial position is integral to the AMS, reporting directly to the Senior Director of Customer Success within the Impact Guided division. The Impact Guided initiative is designed to accelerate value by merging predictive technology with human expertise, enabling clients to swiftly adopt ServiceNow solutions, enhance platform...

  • Client Success Specialist

    hace 6 días

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Role Overview:The Customer Success Manager is dedicated to championing our clients' interests. You will manage a diverse portfolio of clients, guiding them to achieve their business objectives while enhancing their utilization of ServiceNow products through strategic advice.Key Responsibilities:Manage customer engagement to ensure desired outcomes are met,...

  • Client Success Strategist

    hace 6 días

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Role Overview:The Customer Success Manager serves as a vital advocate for our clients, managing a designated portfolio to ensure they achieve their desired business outcomes. This position focuses on enhancing the adoption and utilization of ServiceNow products through strategic guidance and support.Key Responsibilities:Manage customer engagement and...

  • Associate Customer Success Manager

    hace 4 semanas

    San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completo

    At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that...

  • Customer Success Engineer

    hace 6 días

    San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    About the RoleWe are seeking an experienced Designated Support Engineer to join our team at Databricks. As a key member of our support organization, you will be responsible for providing high-touch support to our largest strategic accounts.Key ResponsibilitiesDevelop and maintain close relationships with a strategic group of customers, working closely with...

  • Client Success Strategist

    hace 6 días

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Role Overview:The Customer Success Manager is responsible for championing our clients' needs. You will manage a portfolio of clients, guiding them to achieve their desired business results while enhancing their utilization of ServiceNow products through tailored advice and support.Key Responsibilities:Manage customer engagement initiatives for your assigned...

  • Customer Experience Manager

    hace 4 días

    San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our Loyalty Team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer support and ensuring a positive experience for our clients.Your Key ResponsibilitiesCustomer Support: Provide timely and effective support to customers,...

  • Business Development Manager

    hace 6 días

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionWe are seeking a highly skilled Account Manager to join our team at Experian. As an Account Manager, you will be responsible for managing, growing, and retaining our business relationships with key clients.Key Responsibilities:Develop Strong Client Relationships: Research and understand client business needs, respond to client concerns and...

  • Designated Support Engineer

    hace 6 días

    San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    About the RoleWe are seeking an experienced Designated Support Engineer to join our team at Databricks. As a key member of our support organization, you will be responsible for providing high-touch support to our largest strategic accounts.Key ResponsibilitiesDevelop and maintain close relationships with a strategic group of customers, working closely with...

  • Technical Account Manager

    hace 6 días

    San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    About the Role:Databricks is seeking an experienced Designated Support Engineer to join our team. As a key member of our support organization, you will be responsible for providing high-touch support to our largest strategic accounts.Key Responsibilities:Develop and maintain close relationships with strategic customersCoordinate and prioritize...

  • Account Manager

    hace 6 días

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job SummaryExperian Automotive is seeking a Sales Account Manager to manage, grow, and retain business relationships with Automotive Dealers across the United States. This role will be responsible for reporting to the inside sales director and managing a territory of automotive dealer or dealer group accounts.Key Responsibilities:Account Management: Manage...

  • Customer Support Specialist

    hace 4 días

    San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the RoleThe Customer Support Representative is responsible for providing high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully.Your Area of FocusMaintain a positive, empathetic, and...

  • Sea Logistics Customer Care Specialist

    hace 1 mes

    San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.Your RoleSea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line...

  • Manager, Project Management

    hace 1 mes

    San Francisco, Heredia, Costa Rica Thermo Fisher Scientific A tiempo completo

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionThermo Fisher Scientific Inc. is seeking a highly motivated and experienced Manager, Project Management to join our dynamic team. As a global leader in scientific research and development, Thermo Fisher Scientific Inc. is dedicated to enabling our customers to make the world...

  • ServiceNow Principal Project Manager

    hace 4 días

    San Francisco, Heredia, Costa Rica TTEC A tiempo completo

    About the RoleTTEC Digital is seeking an experienced and highly skilled ServiceNow Principal Project Manager to join our IT services team. This is a 100% remote opportunity.Key ResponsibilitiesProject Leadership: Direct large, complex projects with multiple stakeholders, creating project charters, integrated project plans, resource plans, contingency plans,...

  • Technical Account Manager Advocate

    hace 1 mes

    San Francisco, Heredia, Costa Rica IBM A tiempo completo

    IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...