Client Success Specialist
hace 6 días
The Customer Success Manager is dedicated to championing our clients' interests. You will manage a diverse portfolio of clients, guiding them to achieve their business objectives while enhancing their utilization of ServiceNow products through strategic advice.
Key Responsibilities:- Manage customer engagement to ensure desired outcomes are met, while understanding each client's unique needs and challenges.
- Monitor the technical health of clients, ensuring they are utilizing the latest version of our solutions.
- Identify opportunities to assist clients through tailored Success Plays available in the Success Platform.
- Promote and share ServiceNow success stories and methodologies.
- Maximize the value clients derive from their ServiceNow investments and ensure optimal use of their licenses.
- Collaborate with internal ServiceNow teams to enhance product adoption and expand usage.
- Quickly resolve any escalated client issues by leveraging resources across the organization.
To excel in this position, you should possess:
- A minimum of 5 years of experience in customer service or related business support roles.
- The capability to deliver comprehensive services independently.
- Proven experience in issue resolution through analytical methods.
- A collaborative mindset with a focus on teamwork.
- ServiceNow certifications or accreditations are advantageous.
ServiceNow is committed to fostering an inclusive workplace. We welcome applications from all qualified individuals without regard to any protected characteristics.
We value flexibility and trust in our distributed work environment.
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