Hôte Expérimenté en Expérience Client
hace 3 días
Nom de l'Emploi : Hôte Expérimenté en Expérience Client
Catégorie d'Emploi : Opérations des Services à la Clientèle et de la Réception
Fonction principaleL'hôte expérimenté en expérience client est responsable de fournir un service exceptionnel aux clients du Fairfield Inn & Suites by Marriott.
Il prend l'initiative de proposer une gamme complète de services qui guident les clients tout au long de leur séjour, ce qui crée une expérience unique et mémorable.
- Le traitement des besoins opérationnels ;
- La réponse aux demandes des clients ;
- La préparation de rapports ;
- La mise en avant des points forts de la région ;
- Éventuellement, aider les clients avec le chargement/déchargement des véhicules et le transport de bagages entre les chambres des clients et/ou le poste du chasseur.
L'expert en Expérience client doit garantir que le client se sente qu'il fait partie intégrante de l'expérience.
Compétences et Qualifications ExigéesPour réussir dans ce rôle, il est essentiel de créer un environnement de travail sûr, de respecter les politiques et les procédures de la société, de maintenir la confidentialité, de protéger les actifs de la société et de veiller à ce que votre uniforme, votre apparence personnelle et vos communications soient professionnels.
De plus, le rôle exige de se déplacer fréquemment (se lever, s'asseoir ou marcher pendant une longue période de temps) et de faire main forte dans le travail (déplacer, soulever, porter, pousser, tirer et placer des objets pesant jusqu'à 50 livres sans assistance et 100 livres avec assistance).
Il est également essentiel que l'expert en Expérience client effectue ces tâches à la perfection ainsi que toute autre tâche raisonnable qui lui sera assignée, afin que nos clients restent toujours satisfaits et que notre entreprise prospère.
AvantagesMettez-vous sur la bonne voie pour trouver votre monde chez Marriott International
Découvrez comment nous vous aidons à atteindre vos objectifs carrière et personnelles.
En tant qu'expert en Expérience client, vous ferez partie d'une équipe motivée et passionnée qui collabore pour offrir un service exceptionnel à nos clients.
Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus.
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