HR Service Center Specialist

hace 2 días


Alajuela, Alajuela, Costa Rica Pae Costa Rica A tiempo completo
About Pae Costa Rica

We are a dynamic organization committed to delivering exceptional employee services. Our team is dedicated to providing timely and effective support to our clients.

Job Description

As an HR Jr. Analyst, you will play a key role in ensuring the smooth operation of our HR service center. Your primary responsibilities will include:

  • Client-facing Support: Providing exceptional service to employees while addressing their inquiries and concerns.
  • Performance Management: Monitoring and exceeding key performance indicators to maintain high levels of customer satisfaction.
  • Issue Resolution: Timely communicating issues arising from client interactions or processes and escalating them when necessary.

You will be expected to demonstrate a clear understanding of our policies and procedures, as well as a commitment to continuous learning and process improvement. Your strong communication and interpersonal skills will enable you to build productive relationships with peers, leadership, and other departments.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Experience: 2 years of working experience in a HR service center environment, with expertise in data entry and case analysis.
  • Education: A Bachelor's degree or equivalent experience.
  • Technical Skills: 2 years of experience working with HR/CMS systems (SAP, Service Now, Workday, etc.).
  • Language Proficiency: Advanced English language skills, with strong writing skills in English and Spanish. Basic Portuguese is a plus.
  • Intermediate Excel Skills.
Benefits and Others

This is a full-time position that offers opportunities for growth and development within a dynamic organization. We value teamwork, innovation, and continuous learning.



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