Customer Success Business Operations Specialist
hace 7 días
Splunk, a leading unified security and observability platform, is seeking a talented individual to join our Customer Success team as a Business Operations Analyst. This pivotal role will enable timely, effective, and predictive management of day-to-day CS business processes and strategic improvement initiatives.
Key Responsibilities:- Routinely supervise, analyze and investigate concerning metric trends within the account base
- Drive recurring inspection of operating and business impact metrics with management to ensure constant business awareness
- Ensure management team sets, inputs, and updates MBOs for all employees
- Assist CS Theater Leader in creating executive readouts for employees, business partners, and senior leadership
- Monitor and reconcile in-theater usage and consumption of services related sales campaigns
- Coordinate routine collection of accurate cross-services bookings forecasts and insights for the CS Theater Leader
- Ensure up-to-date tracking of resource to account tracking in systems
- Assist internal business partners with proprietary account or theater-related CS informational inquiries, as well as Customer Meeting prep
Requirements:
- Bachelor's degree or equivalent experience required
- 8+ years experience within a Customer Success organization, ideally in customer-facing and operational roles
- Collaborative self-starter with ability to quickly assess competing tasks and refocus as needed
- Effective written and verbal communication skills
- Understanding of sales and service go-to-market motions within a cloud company
- Ability to leverage, mine, merge, and modify spreadsheet data to derive business value and insights
- General understanding of services P&L and data elements adjustment to achieve financial objectives
- Proficiency working within common CRM and data reporting platforms
- Professionalism, positivity, and strong work ethic with high integrity and collaboration
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