Operations and Analytics Expert

hace 7 días


San José, San José, Costa Rica Splunk A tiempo completo

Splunk is a leading provider of unified security and observability platforms, and we are seeking a talented Business Operations Analyst to join our Customer Success team. In this critical role, you will play a key part in driving the success of our customers by analyzing and interpreting business data to inform strategic decisions.

Your Key Responsibilities:
  • Analyze business data to identify trends and opportunities for growth
  • Develop and maintain accurate and reliable business metrics and insights
  • Collaborate with internal stakeholders to drive business decisions and strategic initiatives
  • Communicate effectively with cross-functional teams to ensure seamless execution of business objectives
  • Stay up-to-date on industry trends and emerging technologies to inform business strategies

What We're Looking For:

  • Bachelor's degree or equivalent experience required
  • 8+ years experience within a Customer Success organization, ideally in customer-facing and operational roles
  • Strong analytical and problem-solving skills
  • Effective written and verbal communication skills
  • Proficiency in CRM and data reporting platforms
  • Professionalism, positivity, and strong work ethic with high integrity and collaboration


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