Business Operations Analyst
hace 7 días
We are seeking a highly skilled Business Operations Analyst to join our Customer Success team at Splunk. In this critical role, you will drive near real-time availability of repeatable business metrics and insights through dashboards and reports that identify trends within the account base.
About the Role:- Partner with CS operations functions and leadership to develop actionable business intelligence
- Develop and maintain accurate and reliable business metrics and insights
- Collaborate with internal stakeholders to drive business decisions and strategic initiatives
- Communicate effectively with cross-functional teams to ensure seamless execution of business objectives
- Stay up-to-date on industry trends and emerging technologies to inform business strategies
Qualifications:
- Bachelor's degree or equivalent experience required
- 8+ years experience within a Customer Success organization, ideally in customer-facing and operational roles
- Strong analytical and problem-solving skills
- Effective written and verbal communication skills
- Proficiency in CRM and data reporting platforms
- Professionalism, positivity, and strong work ethic with high integrity and collaboration
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