Bilingual Support Operations Manager
hace 4 días
We're seeking a skilled Customer Care Team Manager to lead our support operations. As a key member of our Customer Care Director's team, you'll be responsible for overseeing daily tasks, providing guidance to the team, and ensuring seamless interactions with our customers. Your expertise will help us deliver top-notch service, foster a positive team culture, and drive business growth.
This role involves:
- Motivating, coaching, and developing technical and customer service skills in our representatives
- Directly supervising a team of 15-30 representatives
- Monitoring volume to ensure even distribution among the team
- Providing daily motivation and recognition of team members
- Effectively addressing unprofessional or non-constructive behavior situations as directed by the Customer Care Director
- Developing a positive team relationship by being supportive, visible, and easily accessible
Your success will depend on your ability to motivate and develop your team, drive operational efficiency, and maintain a high level of knowledge related to our mobile remittance services, customer life-cycle, distribution campaigns, and daily functions and operations of the Customer Care Team.
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Fintech Operations Manager
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San José, San José, Costa Rica Svc Operations A tiempo completoJob Overview:Svc Operations is a fintech company that provides innovative solutions for the financial services industry. We are seeking a highly skilled and motivated individual to lead our regulatory compliance efforts and obtain the required authorizations and licenses for our projects.The successful candidate will have extensive knowledge of regulatory...
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Technical Support Operations Manager
hace 4 días
San José, San José, Costa Rica Palo Alto Networks A tiempo completoAbout UsPalo Alto Networks is a leading cybersecurity company dedicated to protecting our digital way of life. We're committed to being the partner of choice for organizations worldwide, providing innovative solutions to tackle the ever-evolving threat landscape.Job OverviewWe're seeking an experienced Senior Technical Support Manager to lead our technical...
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IT Operations Coordinator
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San José, San José, Costa Rica Gensler A tiempo completoAbout the RoleThe successful candidate will be responsible for providing high-quality technical support to Gensler employees. This includes responding to service desk incidents, performing routine maintenance tasks, and collaborating with other teams to ensure seamless operations.ResponsibilitiesProvide first- and second-level support for desktops, laptops,...
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Quality Manager
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San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo5+ years of professional experience as Manager or Team Lead.- 2+ years of working cross functionally with tech and non-tech teams experience- BA/BS degree or equivalent experience- Six Sigma Yellow or Green Belt certification- 3+ years of performance metrics, process improvement or lean techniques experience- Strong proficiency in Microsoft Word, Excel,...
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Financial Operations Risk Manager
hace 5 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoCompany OverviewAmzn Support Srvcs Costa Rica is a business service provider responsible for corporate procurement, accounts payable, payroll, accounts receivable, and global real estate & facilities.Salary Range: Competitive compensation package offered to the successful candidate.Job Description:We are seeking a skilled Risk Manager to join our Finance...
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Accounting Operations Manager
hace 6 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo**Job Summary**Amzn Support Srvcs Costa Rica is seeking a highly skilled Accounting Operations Manager to join our team. This role is responsible for ensuring appropriate financial policies, procedures, and internal controls are in place, documented, and operating as intended.Responsibilities:Ensure procedures and controls are routinely applied while...
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Financial Operations Program Manager
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San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob Summary:Amzn Support Srvcs Costa Rica is seeking a skilled Financial Operations Program Manager to support the launch and growth of new businesses and subsidiaries onto Amazon's AR platforms.Key Responsibilities:Partner with cross-functional teams to implement process improvements and drive business expansionDevelop and maintain a deep understanding of...
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Support Services Manager
hace 6 días
San José, San José, Costa Rica Wrike Remote Jobs A tiempo completoAt Wrike Remote Jobs, we're looking for a skilled Support Services Manager to oversee the day-to-day operations of our support teams. If you have experience in managing multiple systems, prioritizing tasks, and communicating effectively with stakeholders, we want to hear from you.As a Support Services Manager, you will be responsible for ensuring the...
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Bilingual Support Agent
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San José, San José, Costa Rica Answerhero A tiempo completo**Company Overview**AnswerHero was established in 2010 and has since grown into a bilingual live call answering and virtual receptionist company with a team of approximately 115 employees across the United States, Costa Rica, and Honduras. We pride ourselves on offering tailored services to small-and-medium-sized businesses in the United States, focusing on...
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Support Operations Manager
hace 1 semana
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo2+ years of team management experience- Working experience with internal/external stakeholders, individual/team performance management.- C1 English proficiency (Advanced).This is a non-virtual, full-time, permanent, exempt (non-hourly) position based in Costa Rica and does not offer relocation benefits.Job applicants must be located and legally authorized to...
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Pay Services Operations Manager
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo**Job Overview**We are seeking a highly skilled and experienced Pay Services Operations Manager to join our team at Amzn Support Srvcs Costa Rica.This role will lead a group of Pay Services associates to ensure prompt service to employees in the Americas, focusing on day-to-day operations, management of relationships with business partners, project...
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Business Operations Manager
hace 3 semanas
San José, San José, Costa Rica Tcs Expeditions A tiempo completoTCS World Travel has hosted guests on adventures of a lifetime for over 30 years.We have developed and operated over 300 expeditions to more than 200 destinations.Our all-inclusive journeys deliver unparalleled and meaningful experiences in unique destinations around the globe.TCS operates luxury jet tours under its own brand as well as for strategic...
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Support Operations Professional
hace 3 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmzn Support Srvcs Costa Rica is seeking a Support Operations Professional to join their team. This role is responsible for providing exceptional customer service and technical support to clients, as well as ensuring that all operations are running smoothly and efficiently.About the JobThis is a challenging opportunity for an experienced IT professional...
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Bilingual Team Leader
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San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedAmazing organizations don't just happenVision, strategy and innovation come to life through execution.Help create the future of our growing company,...
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Manager Operations
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San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo**About Us**We are more than a specialty finance company providing debt recovery solutions for consumers.We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.We know that the only way to support this mission is by...
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Operations Team Manager
hace 7 días
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoAt Bill Gosling Outsourcing, we are dedicated to the growth and development of our employees. Our commitment to excellence is reflected in our modern facilities and collaborative team environment.The Operations Team Manager plays a critical role in leading and motivating a team to achieve optimal performance levels and contribute to the company's objectives....
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Ecommerce Operations Manager
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San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout Amzn Support Srvcs Costa RicaWe are a world-class advertising business, responsible for defining and delivering self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses, driving long-term growth. We deliver billions of ad impressions and millions of...
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Financial Operations Manager
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob SummaryThe Financial Operations Manager will be responsible for leading the development and implementation of financial processes and procedures across the organization. This individual will possess a strong background in finance and operations, with a proven track record of delivering process efficiency results.Key Responsibilities:Develop and implement...
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Support Engineering Director
hace 3 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob OverviewWe are looking for a seasoned Recruiting Operations Manager to oversee the management of support engineers and provide guidance on support procedures.Responsibilities:Oversee the performance of 8-10 support engineers through regular check-ins, coaching, and mentorship.Develop and implement strategies to improve communication between support...
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Payment Operations Manager/Program Manager
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San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completo**Job Title**:Payment Operations Manager/Program Manager** Location**:San Jose, CA (Hybrid)**Duration**:6+ months contract with possible extension**Contract Type**:W2 Only**Pay Range**:$50.28 - $54.28 per hourWe are seeking a Payment Operations Manager to support, optimize, and scale our strategic partnerships.Within our Payments and Financial Services...