Bilingual Support Operations Manager

hace 4 días


San José, San José, Costa Rica Sendwave A tiempo completo
Job Description

We're seeking a skilled Customer Care Team Manager to lead our support operations. As a key member of our Customer Care Director's team, you'll be responsible for overseeing daily tasks, providing guidance to the team, and ensuring seamless interactions with our customers. Your expertise will help us deliver top-notch service, foster a positive team culture, and drive business growth.

This role involves:

  • Motivating, coaching, and developing technical and customer service skills in our representatives
  • Directly supervising a team of 15-30 representatives
  • Monitoring volume to ensure even distribution among the team
  • Providing daily motivation and recognition of team members
  • Effectively addressing unprofessional or non-constructive behavior situations as directed by the Customer Care Director
  • Developing a positive team relationship by being supportive, visible, and easily accessible

Your success will depend on your ability to motivate and develop your team, drive operational efficiency, and maintain a high level of knowledge related to our mobile remittance services, customer life-cycle, distribution campaigns, and daily functions and operations of the Customer Care Team.



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