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Bilingual Support Agent

hace 7 días

San José, San José, Costa Rica Answerhero A tiempo completo

**Company Overview**

AnswerHero was established in 2010 and has since grown into a bilingual live call answering and virtual receptionist company with a team of approximately 115 employees across the United States, Costa Rica, and Honduras. We pride ourselves on offering tailored services to small-and-medium-sized businesses in the United States, focusing on message taking, appointment setting, live call interpretation, lead capture, and more.

We differentiate ourselves from other types of call center work by not engaging in telemarketing, sales, technical support, or collections. Our goal is to provide a seamless and professional experience for our callers while ensuring accurate message delivery to our customers.

**Job Description**

We're seeking a highly skilled and compassionate individual to join our team as a Virtual Receptionist. This role requires strong communication skills, attention to detail, and the ability to work effectively in a dynamic environment. The ideal candidate will be able to provide exceptional customer service, manage multiple tasks simultaneously, and maintain a positive attitude under pressure.

**Required Skills and Qualifications**

To excel in this role, you'll need:

  • Advanced English (C1 or higher) and Spanish language skills
  • Excellent spoken and written communication abilities
  • A high school diploma
  • Strong soft skills, including empathy, friendliness, and helpfulness
  • Attention to detail and active listening skills
  • Availability to work one weekend day
  • Reliability and stability

**Benefits**

We offer a comprehensive benefits package, including:

  • Industry-leading Base Pay (in USD)
  • Performance Bonuses
  • Transportation / Internet Stipend
  • Paid Training
  • Extra half days off
  • Room for Growth
  • Relaxed Company Culture