Ecommerce Operations Manager

hace 6 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About Amzn Support Srvcs Costa Rica

We are a world-class advertising business, responsible for defining and delivering self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses, driving long-term growth. We deliver billions of ad impressions and millions of clicks daily, breaking fresh ground to create world-class products.

Your Role

As an Ecommerce Operations Manager, you will be responsible for building an Operations team of approximately 25-30 Ad reviewers and SME/Leads supporting Ad Programs. You will work directly with stakeholders to ensure the overall health of processes is good. Duties will include ensuring standards for productivity and quality assurance are met by your team, taking part in planning, organizing, and directing the work of subordinates or others, outlining procedures and instructions on work received, making time estimates on new jobs received, ensuring utilization of team is high, mentoring and training new/existing team members.

Your Impact

You will be instrumental in setting up ad relevance - human judgements organization for the search team of Amazon. This includes setting up a team of search relevance team with regular interaction with stakeholders, controlling remote teams (Non-English teams from Delhi), and managing stakeholder expectations. You will contribute inputs towards increasing Amazon search relevance by effective process queue management as well as ensuring people and performance metrics.

Requirements

To succeed in this role, you will need experience in Ecommerce industry, Google Ad word certification, and excellent analytical skills. You should be able to set the vision, direction, and culture of the team by managing individual and team performance expectations and goals. People management is also key, including appraisal, training, and mentoring talent to grow within the organization and control attrition.



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