Operations Team Manager

hace 1 día


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

At Bill Gosling Outsourcing, we are dedicated to the growth and development of our employees. Our commitment to excellence is reflected in our modern facilities and collaborative team environment.

The Operations Team Manager plays a critical role in leading and motivating a team to achieve optimal performance levels and contribute to the company's objectives. Key responsibilities include:

  • Providing clear direction, support, and guidance to the team through effective coaching and leadership
  • Delivering coaching and constructive feedback to employees to increase engagement and improve performance
  • Involvement and collaboration on new strategies and process improvements to enhance team performance

Additionally, the Operations Team Manager will:

  • Prepare and present daily, weekly, and monthly reports at both internal and external client levels
  • Be a flexible team player with respect to scheduling and willing to invest additional time as needed
  • Assist team members in ensuring service level agreements are met and performance metrics are achieved


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