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Customer Support Associate

hace 7 días

San Francisco, Heredia, Costa Rica Auxis A tiempo completo

About this role:

We are seeking an experienced Insurance Plan Clerk to join our team at Auxis.

In this role, you will work closely with our clients to ensure that reinstatements, modifications, and cancellations of insurance policies are timely and accurately updated in our databases.

You will have an important role in determining patient insurance status and extent of insurance benefits, ensuring efficient billing processes for medical providers.

Responsibilities
  • Reviews patient accounts for accuracy before sending them to outside collection vendors
  • Receives account change requests and reviews required changes
  • Updates insurance plan changes on customer accounts
  • Researches and responds to vendor inquiries
Requirements
  • High school diploma completed
  • At least 1 year of experience in Data Entry or Customer Service positions
  • Strong analytical and problem-solving skills
  • A strong understanding of healthcare billing processes