Process Excellence Specialist

hace 4 semanas


San Francisco, Heredia, Costa Rica Cognizant A tiempo completo
Job Summary

The Pillar Lead is responsible for identifying and quantifying process defects, developing and implementing solutions to improve processes, measuring the impact of process improvements, and leading process improvement projects.

Key Responsibilities
  • Develop and maintain process documentation, including standard operating procedures, process flows, and guidelines.
  • Review existing processes and identify opportunities for process improvement through data analysis, stakeholder collaboration, and observation.
  • Document new processes and design process flows.
  • Provide recommendations for process redesign.
  • Redesign processes for efficiency.
  • Design tools functioning to work within the Google environment to optimize processes.
  • Create training plans to pilot new processes.
  • Train existing partners on new processes using a train-the-trainer model.
  • Monitor new processes and documents for productivity gains.
  • Update required knowledge bases as required with process modifications.
  • Create necessary communications for distribution to partners around process modifications and changes.
  • Prepare WBRQB outlines to be followed by partners that share meaningful discussion content in addition to required data, operations, performance trends.
Eligibility Criteria
  • Overall 5 years of work experience with process excellence experience of a minimum of 1 year in process mapping and documentation.
  • Bachelor's degree in education, training, or a related field.
  • Six Sigma Green Belt certifications or Lean Six Sigma certification.
  • Excellent communication and presentation skills.
  • Ability to work independently and as part of a team.
  • Ability to manage multiple projects simultaneously.
  • Ability to work under pressure and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Flexible working hours coverage until midday PST hours.
  • Proven track record of successfully leading process improvement initiatives resulting in measurable outcomes.


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