Service Delivery Program Manager

hace 2 semanas

San José, San José, Costa Rica Emerson A tiempo completo

Job Summary


We are seeking a highly skilled Service Delivery Program Manager to join our team at Emerson. In this key role, you will be responsible for orchestrating and overseeing all aspects of our major enhancements, projects, and implementations pertaining to ERP/SAP.


Key Responsibilities



  • Strategize, implement, and maintain program initiatives that align with the organization's objectives.
  • Develop and implement evaluation protocols for program assessment and improvement.
  • Ensure organizational standards of satisfaction, quality, and performance are met.
  • Manage multiple projects, enhancements, and achieve program and project goals.
  • Develop project scope, deliverables, resources, plan, budget, and timing in collaboration with project sponsors, cross-functional teams, and assigned project managers.
  • Track status and reports for all ongoing and pending Change team initiatives.
  • Facilitate ERP/SAP Change governance meetings and communications related to ERP/SAP Change Initiatives.
  • Prepare presentation materials and present to all levels.
  • Ability to understand and evaluate technical solutions to ensure quality solution delivery.
  • Ensure compliance with industry-specific regulations, such as GDPR, and standards.

Requirements



  • Bachelor's degree or equivalent experience in Computer Science, Information Systems, or a field relevant to this, or a minimum of 10 years' experience in an SAP technical area.
  • Proven experience in project management within an IT environment, with specific involvement in SAP projects.
  • Strong understanding of SAP management methodologies, techniques, and technologies.
  • Excellent communication, leadership, and problem-solving skills.
  • Proficiency with MS Power Point and Excel.
  • Sound technical background in one or more areas of SAP.

Preferred Qualifications



  • Risk management.
  • Vendor management.
  • Strong problem-solving skills.
  • Adherence to regulatory standards.

About Emerson


At Emerson, we have a strong commitment to fostering an inclusive and diverse environment. We believe that our success lies in the strength of our people, and we value their unique backgrounds, experiences, and ideas. We offer a competitive benefits package to recognize and support our employees, and we are passionate about what we do.


We have seven Employee Resource Groups that demonstrate our commitment to diversity and inclusion. Our communities are:



  • Black Employee Alliance
  • Diverse Abilities
  • H.O.P.E.
  • LGTBIQ + Allies CR
  • Costa Rica SOMOS
  • Mosaic
  • Women's Impact Network

We are a leader in the world of automation solutions and engineering, and our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. We believe that our success lies in the strength of our people, and we value their unique backgrounds, experiences, and ideas.


We are passionate about what we do, and we are committed to excellence and cutting-edge technologies.


We are committed to fostering an inclusive and diverse environment, and we value the unique backgrounds, experiences, and ideas of our employees.


We offer a competitive benefits package to recognize and support our employees, and we are passionate about what we do.


We are a leader in the world of automation solutions and engineering, and our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century.


We believe that our success lies in the strength of our people, and we value their unique backgrounds, experiences, and ideas.


We are passionate about what we do, and we are committed to excellence and cutting-edge technologies.


We are committed to fostering an inclusive and diverse environment, and we value the unique backgrounds, experiences, and ideas of our employees.


We offer a competitive benefits package to recognize and support our employees, and we are passionate about what we do.

  • Service Delivery Operations Manager

    hace 2 semanas

    San José, San José, Costa Rica Pfizer A tiempo completo

    Job TitleService Delivery Operations ManagerAt Pfizer, we are seeking a highly skilled Service Delivery Operations Manager to join our team. This role is responsible for providing exceptional support to our colleagues through a multi-channel service support strategy.Conferencing & Event Support:Facilitate virtual events using designated collaboration...

  • IT Service Delivery Manager

    hace 3 semanas

    San José, San José, Costa Rica Damovo A tiempo completo

    At Damovo Global Services, we are seeking a seasoned IT Service Delivery Manager to join our global ICT organization. As a Technical Incident Coordinator, you will play a crucial role in ensuring top-notch quality across all activities and meeting associated Service Level Agreements effectively.Key Responsibilities- Assign incidents/service requests within...

  • Team Lead

    hace 3 semanas

    San José, San José, Costa Rica WNS Global Services A tiempo completo

    Job Title: Assistant ManagerAbout the Role:We are seeking an Assistant Manager to join our team at WNS Global Services. As an Assistant Manager, you will be responsible for leading a team of professionals and ensuring the delivery of exceptional service to our clients.Responsibilities:Lead a team of professionals to achieve service delivery goalsDevelop and...

  • Program Manager

    hace 4 semanas

    San José, San José, Costa Rica Lrn Corporation A tiempo completo

    About LRNWe are seeking a skilled Program Manager to join our team at LRN Corporation. As a Program Manager, you will be responsible for overseeing the successful delivery of all purchased deliverables for our clients. This includes acting as a main point of contact for all client deliveries, working alongside a Client Success Manager (CSM) who is...

  • Deputy Program Manager

    hace 2 semanas

    San José, San José, Costa Rica Blueforce Inc A tiempo completo

    BlueForce, Inc. is seeking a highly skilled Deputy Program Manager to provide expert services in support of task orders located in Costa Rica.Key Responsibilities:- Provide overall responsibility for in-country operations, ensuring high-quality service delivery and adherence to schedules and financial controls.- Interface with the Program Manager and INL...

  • Program Delivery Manager for Return to Office Initiatives

    hace 3 semanas

    San José, San José, Costa Rica Jll A tiempo completo

    Program Delivery Manager for Return to Office InitiativesJLL supports the Whole You, personally and professionally.As a Program Delivery Manager for Return to Office Initiatives, you will drive all activities associated with JLL client Return to Office projects, providing superior client service.Key Responsibilities and Accountabilities:Provides visibility...

  • Senior Program Manager

    hace 4 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Program Manager RoleWe are seeking a highly skilled Program Manager to join our team at Amazon Business. As a Program Manager, you will be responsible for driving end-to-end delivery and communicating results to senior leadership. This role requires 3+ years of experience in program or project management, as well as 3+ years of working cross-functionally...

  • Program Manager

    hace 1 mes

    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Program Manager to join our Strategic Account Services (SAS) team at Amazon Support Services Costa Rica SRL. As a Sr. Program Manager, you will play a critical role in driving the growth of our Sellers by executing programs focused on the delivery of new and existing features, processes, product,...

  • Strategic Account Services Program Manager

    hace 4 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a highly skilled Program Manager to join our Strategic Account Services (SAS) organization at Amazon Support Services Costa Rica Srl. As a Program Manager, you will be responsible for executing programs focused on delivering new and existing features, processes, product, or systems with high ownership.About the RoleThe SAS Business...

  • IT Service Delivery Manager

    hace 4 semanas

    San José, San José, Costa Rica Boston Consulting Group A tiempo completo

    About the RoleThe IT Service Manager will lead the IT function at our Costa Rica Nexus office, guiding the planning and oversight of local IT service operations. The role involves managing senior business relationships, providing proactive solutions, and delivering high-quality support for our rapidly changing business needs.Key ResponsibilitiesManage senior...

  • Senior Program Delivery Lead

    hace 1 semana

    San José, San José, Costa Rica Acme Consulting A tiempo completo

    Job SummaryWe are seeking a highly experienced Senior Program Delivery Lead to join our team at Acme Consulting. In this role, you will be responsible for owning program strategy, end-to-end delivery, and communicating results to senior leadership.About the RoleThe ideal candidate will have 7+ years of professional experience in Risk Management, Technology...

  • Senior Program Manager, Differentiated Support

    hace 3 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Job Title: Senior Program Manager, Differentiated SupportAbout the Role:We are seeking a highly experienced Senior Program Manager to join our team at Amazon Support Services Costa Rica Srl - B20. As a Senior Program Manager, you will be responsible for leading and managing large-scale Continuous Improvement programs that impact our Associates and Selling...

  • Senior Service Delivery Manager

    hace 2 semanas

    San José, San José, Costa Rica Smartsheet A tiempo completo

    Solution Services Leadership RoleAs a senior leader within our Solution Services team, you will be responsible for overseeing a team of experienced professionals, driving the delivery of packaged services, and contributing to the growth of the business.This role requires a unique blend of proficiencies in technology implementation, process development,...

  • Service Delivery Specialist

    hace 1 mes

    San José, San José, Costa Rica Nitel A tiempo completo

    Key ResponsibilitiesAs a Service Delivery Specialist at Nitel, you will be responsible for driving timely deliverables to customers in accordance with Service Level Agreements (SLAs) while creating excellent customer experiences. You will efficiently deliver information and promptly resolve issues, all while prioritizing tasks and maintaining a high level of...

  • Service Delivery Coordinator II

    hace 4 semanas

    San José, San José, Costa Rica Nitel A tiempo completo

    **Service Delivery Role Overview**The Service Delivery Coordinator II is responsible for ensuring the prompt delivery of services to designated customers, adhering closely to the Service Level Agreement (SLA) and enhancing the overall customer experience. This role involves efficiently conveying information, promptly resolving issues, and prioritizing tasks...

  • IT Service Delivery Specialist

    hace 4 semanas

    San José, San José, Costa Rica Emerson A tiempo completo

    About the Role:We are seeking a skilled IT Service Delivery Planning Specialist to join our team at Emerson. As a key member of our Service Delivery management team, you will play a crucial role in supporting the processes to identify, communicate, follow-up, and measure key financial performance indicators.Key Responsibilities:Support the Service Delivery...

  • Program Manager

    hace 3 semanas

    San José, San José, Costa Rica Lrn Corporation A tiempo completo

    **About LRN**We are seeking a skilled Program Manager to join our team at LRN Corporation. As a Program Manager, you will be responsible for overseeing the successful delivery of all purchased deliverables for our clients. You will act as the main point of contact for all client deliveries, working alongside a Client Success Manager (CSM) who is responsible...

  • Program Manager, SAS Business Accelerator Team

    hace 1 mes

    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly skilled Program Manager to join our SAS Business Accelerator Team. As a Program Manager, you will be responsible for owning and driving critical programs for the team, working closely with internal SAS teams and external Amazon teams to improve the Seller experience and drive business results.Key ResponsibilitiesExecute...

  • Service Delivery Specialist

    hace 3 semanas

    San José, San José, Costa Rica Nitel A tiempo completo

    The RoleYou will be responsible for delivering exceptional customer experiences while ensuring timely and accurate execution of service delivery processes. This includes managing internal and external escalations, ensuring smooth transitions, and maintaining robust relationships with stakeholders.Your Key ResponsibilitiesManage all aspects of the service...

  • Strategic Program Manager

    hace 2 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Amazon Support Services Costa Rica Srl is seeking a talented Strategic Program Manager to join our global risk team. As a key member of our Buyer Risk Preventions (BRP) mission, you will be responsible for leading cross-functional projects that drive the delivery of new features, services, products, and systems.Job OverviewOur goal is to make Amazon the...