Recruitment Manager for Americas
hace 1 día
Company Overview
Amzn Support Srvcs Costa Rica is a leading provider of HR services, committed to delivering exceptional support to employees in the Americas.
Job Summary
We are seeking an experienced Recruitment Manager to lead our team in the Americas. As a key member of our HR Services team, you will be responsible for managing and developing a team of Associates, ensuring high service delivery and execution.
About the Role
The Recruitment Manager will lead and develop a team of Associates, responsible for the overall direction, performance management, coordination and evaluation of the team. You will manage the workflow of the team to maintain service levels and ensure equitable workloads among team members.
Responsibilities
- Lead and develop a team of Associates, responsible for the overall direction, performance management, coordination and evaluation of the team.
- Manage the workflow of the team to maintain service levels and ensure equitable workloads among team members.
- Achieve performance goals and objectives in line with the network wide vision and goals.
- Develop and Communicate policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
- Participates in cross-functional process improvement initiatives.
- Leads the implementation of training programs to improve the quality and productivity of the team.
- Identifies customer impacting issues and implements solutions and process improvement to increase customer satisfaction.
- Presents high quality data findings.
- Maintains departmental content in all channels.
- With manager oversight, develops and implements communication plans.
- Drives solutions to escalations, providing root cause analysis and recommendation.
- Develops remediation plan and drives to resolution with mínimal guidance from Manager.
Requirements
- 2+ years' experience in HR transactional processes
- 1+ year of experience Manager experience (managing and developing associates)
- Third language is a plus (Italian, French, Portuguese, etc.)
- Prior work experience with HR, Recruiting Systems or human capital management software
- Technical skills to manipulate and analyze data and present recommendations in a variety of formats
- Comfortable working with large amounts of data, developing metrics and reporting tools
- Proficient in data analysis tools and report development (e.g. Excel, Access, Tableau)
- Exceptional attention to detail skills
- Problem solving skills. Ability to troubleshoot issues independently or escalate when necessary - sense of accountability and sound personal judgment
- Ability to appropriately prioritize work and responsibilities in a fast-paced environment
What We Offer
At Amzn Support Srvcs Costa Rica, we offer a dynamic and challenging work environment that fosters growth and development. Our benefits package includes opportunities for professional growth, competitive salary, and a comprehensive benefits program.
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