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Customer Experience Architect
hace 1 semana
Company Culture
At ServiceNow, we value flexibility and trust in our distributed world of work. We lead with flexibility and trust, and we empower our employees to work in a way that best suits their needs.
We are proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.
Job Description
This role involves working with customers to improve their experiences by creating digital transformation experiences for team members and customers.
You will also help uncomplicate the work environment of tomorrow by forecasting scalable solutions and when they need to be ready to be delivered to positively influence the customer journey.
Responsibilities
- Create digital transformation experiences for team members and customers
- Forecast scalable solutions and when they need to be ready to be delivered
- Uncomplicate the work environment of tomorrow
- Facilitate requirements gathering and process mapping workshops
- Perform gap analysis to identify areas for improvement
Requirements
To be successful in this role, you should have 8+ years of experience as a Business Analyst with verifiable experience working directly with customers to improve their experiences.
