Commercial Credit Solutions Advisor
hace 1 mes
The Equifax team is seeking a skilled Commercial Credit Solutions Advisor to provide exceptional customer service and solutions to members on their commercial credit files.
What you'll do:
- Manage sales over the phone and educate clients on their commercial credit files.
- Handle requests and answer general questions.
- Share resolution details with clients and the team. Provide feedback to the manager on the required process and program changes to ensure customer satisfaction.
- Handle special projects as assigned.
What experience you need:
- A minimum B2 English level, Minimum B2 French level.
- A High School Diploma.
- Metrics of previous 3 months on goal (QA >95%, CSAT >90%, ADH >85%, AHT < 740 seconds).
Estimated Salary: $60,000 - $80,000 per year
Why you'll succeed:
- A minimum of 1 year of experience in Contact Center/Customer Service/Shared Service Center.
- Sales Experience.
- Knowledge in AS400.
- Accountability, Curiosity, Collaboration, Think and Act differently, Trust.
About this role:
This is a great opportunity to work with a leading company in the financial services industry. If you're looking for a challenging and rewarding role that will help you grow your skills and advance your career, then this could be the perfect fit for you.
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