Commercial Credit Solutions Advisor

hace 1 mes


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

The Equifax team is seeking a skilled Commercial Credit Solutions Advisor to provide exceptional customer service and solutions to members on their commercial credit files.

What you'll do:

  • Manage sales over the phone and educate clients on their commercial credit files.
  • Handle requests and answer general questions.
  • Share resolution details with clients and the team. Provide feedback to the manager on the required process and program changes to ensure customer satisfaction.
  • Handle special projects as assigned.

What experience you need:

  • A minimum B2 English level, Minimum B2 French level.
  • A High School Diploma.
  • Metrics of previous 3 months on goal (QA >95%, CSAT >90%, ADH >85%, AHT < 740 seconds).

Estimated Salary: $60,000 - $80,000 per year

Why you'll succeed:

  • A minimum of 1 year of experience in Contact Center/Customer Service/Shared Service Center.
  • Sales Experience.
  • Knowledge in AS400.
  • Accountability, Curiosity, Collaboration, Think and Act differently, Trust.

About this role:

This is a great opportunity to work with a leading company in the financial services industry. If you're looking for a challenging and rewarding role that will help you grow your skills and advance your career, then this could be the perfect fit for you.



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