Commercial Credit Solutions Expert
hace 4 días
The Equifax team is seeking a highly skilled Commercial Credit Solutions Expert to provide exceptional service to our clients. In this role, you will play a key part in delivering solutions to members on their credit files by updating accounts, investigating cases and providing adequate solutions to their problems.
Key Responsibilities
- Manage sales over the phone and educate clients on their commercial credit files.
- Handle requests and answer general questions.
- Share resolution details with clients and the team. Provide feedback to the manager on the required process and program changes to ensure customer satisfaction.
- Handle special projects as assigned.
Requirements
- Minimum B2 English level, Minimum B2 French level
- High School Diploma
- Previous experience in Contact Center/Customer Service/Shared Service Center (desirable).
Desirable Skills and Qualities
- Minimum of 1 year of experience in Contact Center/Customer Service/Shared Service Center.
- Sales Experience.
- Knowledge in AS400.
- Accountability, Curiosity, Collaboration, Think and Act differently, Trust.
In this role, you can expect to earn an estimated $60,000 - $80,000 per annum, depending on your experience and qualifications. Our comprehensive benefits package includes health, dental, and vision coverage, as well as opportunities for professional growth and development. If you are passionate about delivering exceptional customer service and have a strong background in contact center operations, we encourage you to apply. Please note that salary estimates may vary based on location and individual circumstances.
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