Account Management Specialist

hace 7 días


San José, San José, Costa Rica Micro Focus A tiempo completo

About Us

Micro Focus is a leading provider of enterprise software solutions, delivering mission-critical applications that power the digital world.

We combine pragmatism and customer-centric innovation to deliver trusted solutions that customers need to succeed in today's rapidly evolving marketplace.

In this role, you will be responsible for executing operational processes related to Customer Master Data setup and maintenance.

  • Measure, review, and analyze process efficiency and effectiveness.
  • Ensure operational performance meets service level objectives and company policies.
  • Collaborate with internal functions to resolve operational issues and drive resolution.

Responsibilities:

  • Handle operational business relationships with customer accounts.
  • Conduct complex data analysis and consult on account management cases.
  • Communicate process changes to customers and internal clients.
  • Implement changes to improve data quality and operational efficiency.

Requirements:

  • First-level university degree or equivalent experience.
  • 1-2 years of experience in a business-related function, preferably data analysis and Master Data Management.
  • Strong communication skills, including written, verbal, and presentation abilities.


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