Global Operations Excellence Lead

hace 7 días


San Francisco, Heredia, Costa Rica Ibm A tiempo completo
About the Role

This exciting opportunity is for a skilled professional to lead operations management in Software Development at IBM. As an experienced DevOps Manager, you will oversee revenue, expense control, profit performance, and process management, including IPD, quality assurance, business controls, and client satisfaction.

Key Responsibilities
  • Develop and administer development expense and support budgets.
  • Manage operational activities, ensuring compliance with standards and regulations.
  • Maintain strong relationships with clients and internal stakeholders.
Requirements

To succeed in this role, you should have:

  • A minimum of 2 years' experience managing teams of developers working on operations and automation.
  • Excellent verbal and written communication skills, including attention to detail.
  • Ability to multitask and solve operational issues before and during customer-impacting events/incidents.
  • Familiarity with DevOps or SRE principles and practices.
Preferred Qualifications

Prior experience in managing customer escalations, troubleshooting in production systems, and automation using various tools and technologies would be beneficial.

About IBM

As one of the largest corporate organizations in the world, IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. Our company values innovation, integrity, and inclusion, and we strive to make a positive impact on society through our work.

We estimate that the salary for this position is around $140,000-$170,000 per year, depending on location and experience.



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