IT Service Technician
hace 6 días
Your Role at Western Union:
You will be responsible for detecting and resolving application errors, providing first and second-level support to Western Union agents and partners worldwide. This role requires strong analytical skills, excellent communication, and a passion for problem-solving.
Key Responsibilities:
- Respond to IT requests and issues via multiple sources, ensuring timely resolution.
- Maintain telecommunication systems and equipment, preventing hardware or software incidents that may impact system performance.
- Provide Tier I & 2 IT support to business and external customers, adhering to established guidelines and escalation procedures.
Requirements:
- High school education required; degree in systems engineering a plus.
- Entry-level position; experience in customer or technical services beneficial.
- Fluent English, written and verbal (B2+); knowledge of Office Package and ServiceNow a plus.
What's in It for You:
- Short-term incentives.
- Multiple health insurance options.
- Accident and life insurance.
- Access to best-in-class development platforms.
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