IT Service Technician

hace 6 días


San José, San José, Costa Rica Western Union A tiempo completo

Your Role at Western Union:

You will be responsible for detecting and resolving application errors, providing first and second-level support to Western Union agents and partners worldwide. This role requires strong analytical skills, excellent communication, and a passion for problem-solving.

Key Responsibilities:

  • Respond to IT requests and issues via multiple sources, ensuring timely resolution.
  • Maintain telecommunication systems and equipment, preventing hardware or software incidents that may impact system performance.
  • Provide Tier I & 2 IT support to business and external customers, adhering to established guidelines and escalation procedures.

Requirements:

  • High school education required; degree in systems engineering a plus.
  • Entry-level position; experience in customer or technical services beneficial.
  • Fluent English, written and verbal (B2+); knowledge of Office Package and ServiceNow a plus.

What's in It for You:

  • Short-term incentives.
  • Multiple health insurance options.
  • Accident and life insurance.
  • Access to best-in-class development platforms.

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