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Customer Service Specialist for Cloud Systems
hace 1 semana
**About the Role:**
We are seeking a talented and experienced Call Center Agent to join our team at Pertec Global Services. As a Technical Support Specialist, you will be responsible for providing technical support to our customers via various channels.
You will work in a dynamic environment, collaborating with our technical teams to resolve complex technical issues and provide timely and effective solutions to our customers.
In addition to your technical skills, you must possess excellent communication and interpersonal skills to ensure seamless interactions with our customers.
**Key Responsibilities:**- Provide technical support to customers via phone, email, and chat
- Identify and resolve technical issues efficiently and effectively
- Collaborate with technical teams to resolve complex technical problems
- Provide training and guidance to less experienced team members
- Meet or exceed customer satisfaction targets
**What We Offer:**- Birthday off
- Private medical plan
- Referral bonuses
- Top Performance recognition
- Discounts with affiliated universities, financial companies and hotels
- WFH