Master Instructor of Technical Expertise
hace 5 días
About Zm Financial Systems
Zm Financial Systems is a leading provider of end-to-end technology solutions. Our company empowers individuals to make informed decisions and achieve success.
Our Mission
We strive to deliver exceptional technology services that meet the evolving needs of our clients. Our dedicated team of professionals is committed to excellence and innovation.
About This Role
This position involves developing and maintaining technical training programs for employees. The ideal candidate will have in-depth knowledge of their field of expertise and excellent communication skills.
Responsibilities
- Develop and maintain training materials
- Assist with onboarding new employees
- Train colleagues on new technologies and process changes
- Collaborate with other teams to ensure documentation and processes are up-to-date
- Conduct surveys and evaluate training efficiency and effectiveness
- Schedule training sessions as needed
- Identify opportunities to strengthen team members through training and mentoring
- Make recommendations on optimizing processes
- Advise on new training opportunities
- Proactively identify trends using data and feedback to address skill and capability gaps
Requirements
- Bachelor's degree required
- 3 years of experience in related fields
- Knowledge of ITIL
- Experience in training Level 1 and Level 2 Helpdesk / Deskside resources
- Good understanding of Moody's business and overall IT operations
- Ability to take on higher-level responsibilities
- Demonstrated group leadership and willingness to take on leadership roles
- Demonstrated willingness to go beyond normal job requirements
- Demonstrated interest and engagement in infrastructure projects and QA testing
- Ability to develop relationships with key stakeholders and end users
- Timely completion of tasks and projects
- Mature and professional demeanor towards clients and co-workers
- Strong organizational skills and troubleshooting abilities
- Excellent interpersonal skills
- Knowledge of Microsoft Windows 10 and Office 365
- Working knowledge of Audio Visual technologies
- Understanding of network protocols
About Us
As a global leader in financial technology, we offer exciting career opportunities in program management, business analysis, enterprise architecture, software development, quality assurance, IT risk management, vendor management, technology operations, and service management.
Equal Opportunity Employer
We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity, or any other characteristic protected by law.
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