Home-Based Service Desk Agent

Welcome to Forterra Pest ControlWe are a pest control company based in Dallas, Texas, USA and are excited to hire a remote, home-based customer service representative (CSR).We are looking for someone who is passionate, intelligent, and caring.They will be a core member of our CSR team to support our customers.This role is fully remote (work-from-home).This...

6+ months of Help Desk/Service Desk Support (or 1 year of call center experience)- 6 months of Desktop Support w/increasing responsibilities- 6 months of Knowledge Management- 6 months of ServiceNow (or equivalent ITIL Incident tracking- Basic troubleshooting and repair of on premise and cloud based Microsoft products including MS Office 2016, O365, SCCM,...

padding-left:0px;>Troubleshoot, resolve, and document complex technical issues related to employee hardware, software, and networks.Escalate trouble tickets when required.Establish effective lines of communication with end-users throughout the lifecycle of their issue or service request.Maintain professional relationships with contact center...

padding-left:0px;>High School Diploma or GED.Excellent English communication skills, both written and verbal.Minimum of one year of service desk experience.Strong customer service focus.Ability to plan, organize, and implement projects in a timely manner.Ability to work in a high-energy, fast-paced environment.Ability to research, review, and act...

Job Summary:The Service Desk QA will be responsible for objectively monitoring, scoring, and coaching agents in compliance with Service Desk Quality standards and expectations.This position is responsible for accurately recording data, analyzing data, and identifying trends, training gaps, call drivers, and effectively communicating those findings to the...

About the RoleWe are seeking a highly skilled Service Desk Performance Coach to join our team at Auxis. As a member of our Service Desk, you will play a critical role in ensuring that our customers receive exceptional service and support.In this role, you will be responsible for coaching and mentoring Service Desk analysts to improve their performance and...

Job SummaryThe Service Desk QA will be responsible for objectively monitoring, scoring, and coaching agents in compliance with Service Desk Quality standards and expectations. This position requires a strong analytical mindset and excellent communication skills to effectively collaborate with the team.

**Why Kyndryl**Kyndryl is a market leader that thinks and acts like a start-up.We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

A Day in the Life of a Service Desk Analyst Level I at AuxisAs a Service Desk Analyst Level I at Auxis, you will spend your day providing technical support to our clients, resolving customer issues, and ensuring that all incidents and requests are properly recorded and documented.Key Responsibilities:Manage incident and request queues for Auxis clients,...

About the RoleAs a Service Desk Team Leader at Sysco Costa Rica, you will play a vital role in leading a team of IT professionals who provide top-notch support to our employees. You will be responsible for ensuring that our service desk operations run smoothly, efficiently, and effectively.About the Job DescriptionThe Service Desk Team Lead is responsible...

Job Summary:The Service Desk Lead (SDLEAD) plays a pivotal role in driving the performance of a team of Service Desk Analysts. Coaching, training, and supervision are key aspects of this position, ensuring that best practices are adopted within the team. The SDLEAD provides leadership and ongoing coaching to guarantee that the team is operating at optimal...

We're seeking a highly motivated and customer-focused Help Desk Technician to join our team at Experian. As a Help Desk Technician, you'll play a critical role in providing technical support to our employees and ensuring that they have the tools and resources they need to succeed.**About the Role:**In this role, you'll be responsible for troubleshooting and...

Infotree Global Solutions is seeking an IT Service Desk Expert to join our team. As a key member of our support team, you will provide expert-level technical assistance to our clients.The ideal candidate will have a strong background in desktop support, knowledge management, and ITIL incident tracking. They should also have experience working with a variety...

Serve as the Team Lead to a team of Service Desk Level 0/1 associates including daily performance adherence, special project liaison, managing ITSM ticket tool, Knowledge Management, metric production and analysis, new hire and advanced staff training, annual performance management via CMP, and other duties as assigned.Provide leadership for the daily...

Job OverviewThe Service Desk Trainer/QA at Auxis plays a vital role in ensuring the quality of service delivery by our teams. As a key member of our Center of Excellence, you will be responsible for evaluating, creating, and preparing all training needs.Responsibilities:Facilitate new hire training programs and support ongoing training initiatives.Evaluate...

Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.In addition, for the last five years we've been named in the 100 "World's Most...

Job Summary:The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service.In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge.**Responsibilities**:- Perform Incident and Request...

Job OverviewWe are seeking a highly motivated and detail-oriented Customer Service Agent to join our team at Marriott International, Inc. As a Customer Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and unique.About the RoleProcess operational needs and address guest requests in a...

**Job Purpose**Coordinates diagnoses and troubleshoots incoming employee calls, incidents and service requests via service now.Provides support services to Align employees located in LATAM, US and EMEA, with technical problems and information technology issues involving but not limited to desktop, laptop or network services from local personnel or from...

About the CompanyKyndryl Costa Rica, Sociedad De Responsabilidad Limitada is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize mission-critical technology systems for daily operations. Our company invests in employee development, flexible working practices, and benefits to help individuals grow long-term. We also...