Microsoft Customer Experience Specialist

hace 1 semana


San José, San José, Costa Rica Microsoft Corporation A tiempo completo

Job Description

We are seeking a Delivery Partner Technical Advisor to provide technical and SME coaching for Delivery Partner Engineers and Advocates. The successful candidate will partner with the Support Delivery Manager and CSS Training teams to address readiness gaps, ensure findings and remediations are shared across Delivery Partners and LOBs, as applicable.

The role involves owning case management duties, including incoming inspections, escalations, tech reviews, triage, wellness, and reduced time to measures. You will also provide readiness content, manage collaboration activities, contribute to supportability efforts, and collaborate with stakeholders to identify and recommend technical process and tool opportunities.



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