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San José, San José, Costa Rica Crg Solutions A tiempo completoThis position is responsible for overseeing the ServiceNow ticket queue at all locations and providing L1 support on these tickets and escalating the tickets to their appropriate resolution group.**ESSENTIAL DUTIES AND RESPONSIBILITIES**:- Should have good knowledge of working on preparing assets for new joiners- Decision making skills in respect of setting...
Desktop Support Engineer
hace 3 semanas
Crg Solutions seeks a skilled Desktop Support Specialist to manage our ServiceNow ticket queue and provide first-level technical assistance to employees across all locations. The successful candidate will have a solid technical foundation and excellent communication skills.
Main Responsibilities:- Effective preparation of assets for new joiners.
- Diligent prioritization and escalation of incidents and requests.
- Adept at learning and adapting to new technologies.
- Familiarity with operating systems, applications, and network components.
- Excellent problem-solving skills and effective communication with diverse stakeholders.
- Strong teamwork and independent work capabilities, with exceptional verbal and written communication skills in English.
- Minimum 4-5 years of experience working in IT operations.
- Sound knowledge of ITIL best practices and exceptional troubleshooting skills on Windows and network-related issues.
- Superior verbal and written communication skills in English.
