Data Processing Operations Coordinator
hace 1 día
At TreviPay, we empower clients to expand their business operations through innovative B2B payment solutions and financial services. Our goal is to simplify the process of managing transactions across multiple currencies for clients in over 27 countries worldwide.
We facilitate complex financial transactions worth $6 billion annually in various currencies. Our team specializes in providing tailored payment and credit management services for B2B companies globally, enabling them to extend terms, handle invoicing, and manage collections efficiently.
Main Responsibilities:
- Maintain alignment with TreviPay's Mission and Values at all times
- Meet or exceed departmental metrics, Service Level Agreements (SLA), and Service Level Standards (SLS)
- Embrace change proactively and adapt positively to internal and external changes
- Dedicate time to building strong relationships with internal teams to provide a seamless experience
- Show initiative by promptly responding to requests for information
- Complete assigned training sessions before deadlines while actively participating in learning activities
- Operate production equipment accurately, including printers, card embossers, fax machines, and scanners
- Ensure daily tasks are completed thoroughly and submitted on time
- Review work regularly for accuracy before submission
- Adhere to data integrity and security policies
- Perform other duties as assigned by leadership
- Provide timely and comprehensive responses to common questions and issues regarding supported programs, systems, processes, and procedures
- Prepare and key in electronic invoices accurately within the required timeframe, maintaining less than a 1% error rate per program
Required Skills and Qualifications:
- Meet the outlined criteria or possess relevant customer support experience, along with equivalent education and skills
- Frequently move office supplies and small computer equipment weighing up to 10 pounds across the embossing area
- Potential need to occasionally move around the office to access file cabinets and office machinery
- Motivation and enthusiasm for working in Data Processing
- Able to assess, prioritize, and balance daily workload using personal judgment and decision-making skills
- Organized and self-sufficient, requiring moderate supervision and ability to communicate task summaries to leaders
- Strong attention to detail and accuracy are essential
- Ability to improve performance based on feedback and be coachable
- Proficient in Outlook, Word, and Excel
- Critical thinking and analytical skills, with the ability to work independently and collaboratively in a team environment
- Professional written and verbal communication skills
- Minimum one year of Data Entry experience and ability to key a minimum of 10,000 keystrokes per hour, although not strictly required
Core Competencies:
- Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate a positive attitude, minimize conflict, and encourage others
- Active Listening
- Authentic
- Change Agent
- Confidence
- Display Mindfulness
- Embrace Empathy
- Flexible
- Forward Thinking (Critical, Analytical, Creative)
- Helpful
- Highly Responsive
- Positive Attitude
- Positive Body Language
- Resourceful
- Team Mindset
- Tone of Voice
- Trustworthy
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