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**Job Description**
We are seeking a skilled Café Tech Agent - Technical Support to join our team at Hewlett Packard. In this role, you will be responsible for receiving and processing incidents submitted through our CBA Tech Café form.
Responsibilities:
- Process incidents in a timely manner.
- Communicate effectively with clients to notify them of next steps or resolution status.
- Troubleshoot technical issues and provide effective solutions.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience in a technical support role.
- Proficiency in ticketing systems and incident management tools.
Skills & Qualifications:
- Strong problem-solving abilities.
- Excellent communication skills.
