Technical Support Expert with Innovative Solutions

hace 2 meses


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

Lead in the Era of Technology

We are seeking a highly motivated and results-driven Technical Support Professional to join our team. As a key member, you will participate in software development, testing, and support, working closely with high-quality software that meets client needs.

Your Role and Responsibilities

  • Owning the customer experience by solving complex business problems for leading clients.
  • Working directly with customers to understand and troubleshoot issues, collect data, elicit detailed requirements, then design and implement innovative solutions across multiple industries and sectors.

About You

  • You have a passion for creating and supporting great products and thrive on collaboration, strong verbal and written communication skills, and great problem-solving skills.
  • You have a basic understanding of software development and programming languages, and the ability to learn new skills quickly.

Required Technical and Professional Expertise

  • Basic understanding of database configurations and support (SQL, DB2).
  • Basic understanding of Web Application Server (WAS, Weblogic) configuration mechanisms.
  • Fluent level of English and Spanish.

Our Company

We pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain. We are committed to creating a diverse environment and proud to be an equal-opportunity employer.

The estimated salary for this role is around $100,000 per year, depending on location and experience. At IBM, we offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off.



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