Customer Relationship Manager
hace 2 semanas
About Tebra
">We're a digital healthcare company that's dedicated to helping independent practices thrive. Our mission is to unlock better healthcare by providing modernized care to patients everywhere.
As an Account Specialist at Tebra, you'll be the main point of contact for small businesses within our customer base. You'll operate in a scaled account management model, where you'll have a priority list of accounts to reach out to at any given time.
Your goal will be to proactively connect with customers for various reasons, such as increasing adoption of our software, securing renewals, responding to customer feedback and inquiries, and identifying upsell opportunities.
You'll follow Tebra playbooks to drive customer outcomes and deliver results. We're looking for organized, self-starters who thrive in a fast-paced environment and are confident to take control of customer conversations and provide clear guidance on how to accomplish their goals.
About the Role
- Develop and maintain a deep understanding of our product offerings and how they can benefit our customers, as well as internal processes.
- Respond to inbound customer inquiries or questions related to adoption, expansion, and renewals.
- Follow and complete prescribed playbooks in a timely manner with thorough documentation.
- Provide feedback on how to improve our customer success processes and procedures and strategy.
Your Area of Focus
- Develop and maintain a deep understanding of our product offerings and how they can benefit our customers, as well as internal processes.
- Respond to inbound customer inquiries or questions related to adoption, expansion, and renewals.
- Follow and complete prescribed playbooks in a timely manner with thorough documentation.
- Provide feedback on how to improve our customer success processes and procedures and strategy.
Your Professional Qualifications
- 1-2 years of experience in a customer-facing role (customer success, account management, sales, or a related field).
- Experience managing a case queue and multiple, ongoing customer interactions.
- Experience working with SaaS products and a deep understanding of the SaaS business model preferred.
- Strongly interested in technology and software development.
- Superb written and spoken English.
- Excellent communication, interpersonal, and relationship-building skills.
- Proven track record of successfully managing customer relationships and driving customer success metrics.
About Us
We're a team of innovators, thinkers, and problem-solvers who are passionate about making a difference in healthcare. At Tebra, we believe that everyone deserves access to quality healthcare, and we're committed to helping independent practices bring modernized care to patients everywhere.
Our Values
Start with the Customer
We put our customers first and strive to understand their needs and challenges. We believe that by starting with the customer, we can create solutions that truly make a difference.
Keep It Simple
We believe that healthcare doesn't have to be complicated. That's why we're committed to simplifying the patient experience and making it easier for providers to focus on what matters most – delivering great care.
Stay Entrepreneurial
We're a team of entrepreneurs who are passionate about innovation and disruption. We believe that by embracing change and taking calculated risks, we can create new opportunities for growth and success.
Better Together
We believe that together, we can achieve great things. That's why we're committed to building a diverse and inclusive team that values collaboration, empathy, and open communication.
Celebrate Success
We believe that success should be celebrated, not just achieved. That's why we're committed to recognizing and rewarding our team members for their hard work and dedication.
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